At a Glance
- Tasks: Be the go-to person for customers needing vehicle advice and schedule mobile repair appointments.
- Company: Join a dynamic Mobile Repair Network team in Corby, NN18.
- Benefits: Competitive salary of £30,000 per annum and a supportive work environment.
- Other info: Monday to Friday shifts with opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while working in the automotive industry.
- Qualifications: Experience in customer service and a good understanding of vehicle systems required.
The predicted salary is between 14.42 - 14.42 £ per hour.
We are seeking a dedicated and customer-focused Service Advisor to join our clients Mobile Repair Network team within Corby, NN18. The successful candidate will act as the primary point of contact for customers, providing expert advice on vehicle repairs and maintenance, scheduling appointments, and ensuring excellent service delivery.
Duties
- Handle inbound and outbound calls from customers reporting vehicle concerns.
- Clearly communicate next steps while setting accurate and realistic customer expectations.
- Arrange mobile repair appointments based on technician availability and customer location.
- Work closely with the Mobile Repair Team to ensure seamless job handovers.
- Maintain accurate and detailed records of diagnostics, conversations, and customer actions.
- Review reported faults and proposed work to ensure all repairs are appropriate, authorised, and fall within warranty or agreed claim guidelines.
- Complete and maintain all associated administrative tasks to support claim approval, repair progression, and audit requirements.
- Monitor claim status and follow up where required to ensure work is completed within agreed service levels.
- Support upset or dissatisfied customers with patience, empathy, and professionalism.
- Provide insight and feedback from customer interactions to support ongoing improvement.
Skills & Experience
- Previous experience in a service advisor or customer facing automotive role (essential).
- Good technical understanding of vehicle systems and basic diagnostics.
- Excellent communication, questioning, and problem-solving skills.
- Ability to stay calm, composed, and professional under pressure.
- Strong organisational skills and confidence using booking or case management systems.
- A customer first mindset and genuine commitment to delivering outstanding service.
Shift Monday to Friday 08:00 - 17:00
Pay: £30,000 per annum (£14.42 per hour)
This role offers an engaging environment for individuals passionate about automotive services combined with outstanding customer care. If this position aligns with your career goals, we invite you to take the next step and apply!
Adviser Services Administrator in Northampton employer: MEM Recruitment
Join our dynamic warehouse team as a PPT Warehouse Operative, where reliability and attention to detail are highly valued. We offer a supportive work culture that prioritises safety and efficiency, alongside opportunities for personal growth and development within the logistics sector. Enjoy a competitive pay rate and a Monday to Friday schedule, allowing for a healthy work-life balance in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser Services Administrator in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MEM Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MEM Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Adviser Services Administrator in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MEM Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at MEM Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MEM Recruitment!
How to prepare for a job interview at MEM Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
