We're looking for a highly organised and proactive
Warranty & Vehicle Aftersales Repair Coordinator
to join our clients dynamic operations team. In this role, you'll be responsible for managing warranty-related vehicle bookings, repair updates, and customer communication — helping deliver a smooth, hassle-free experience post-sale. You'll play a key part in liaising between customers, driver teams, and repair partners while keeping our internal systems up to date. Key Responsibilities: Warranty Coordination Manage
warranty collections
including: Verifying customer eligibility and reported faults Scheduling with customers and driver teams Updating systems (Evo, workshop spreadsheet, Zendesk) Creating and sending job cards Oversee
warranty returns
including: Physically inspecting vehicles post-repair Coordinating return dates Compiling repair reports and updating internal trackers Repair Updates Gathering updates from workshops Calling customers with progress reports VAR (Vehicle At Risk Requests) Support Engage with partners, and coordinate with Logistics Daily Updates
including: Chasing workshops for progress updates Communicating with customers Maintaining trackers and Zendesk records Attend and contribute to the daily
VAR meeting Customer Support & Phone Line Provide phone support for inbound RO queries (~7–10 calls/day) Handle
Vehicle Warranty Coordinator in London employer: MEM Recruitment
Join a dynamic and employee-owned company that prioritises your growth and well-being as a Service Engineer. With a competitive benefits package and a supportive work culture, you will thrive in an environment that values innovation and teamwork, all while working with cutting-edge technology in a thriving industry. Located in a vibrant area, this role offers not just a job, but a meaningful career path with ample opportunities for professional development.
