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- Tasks: Manage Vehicle At Risk cases and ensure smooth communication with customers and partners.
- Company: Join a dynamic team in the automotive industry focused on customer support.
- Benefits: Flexible shift patterns, competitive pay, and opportunities for growth.
- Why this job: Be the key player in resolving vehicle issues and enhancing customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service or logistics.
- Other info: Fast-paced environment with a focus on teamwork and operational excellence.
We are looking for a proactive, highly organised VAR (Vehicle At Risk) Coordinator to join our fast-paced CDR team. This role follows a staggered shift pattern, with early and late shifts designed to ensure full coverage of our 6:00 AM - 6:00 PM phone line and operational responsibilities.
As a VAR Coordinator, you will take the lead on managing Vehicle At Risk cases, working closely with internal teams, repair partners, and customers to prevent delays, resolve issues, and maintain high service standards. You will also play a key role in customer communication, repair oversight, and managing inbound calls related to vehicle deliveries.
Key Responsibilities:
- Primary Focus - VAR (Vehicle At Risk) Case Management
- Monitor and manage Open Box cases
- Liaise with third-party partners
- Follow up on G2Gs and aborted deliveries
- Coordinate actions with BCAL and the Logistics team
- Provide daily progress updates by:
- Chasing workshops and partners for repair statuses
- Maintaining accurate trackers (Evo, Zendesk, workshop spreadsheet)
- Communicating updates to customers promptly
- Present active case statuses
- Raise any blockers or risks to delivery timelines
- Manage warranty collections and returns:
- Confirm fault reports and eligibility
- Schedule drivers and prepare job cards
- Inspect vehicles post-repair and coordinate returns
- Compile and submit repair reports
- Keep internal systems and documentation updated
- Handle inbound calls for delivery and vehicle-related queries
- Support with RO (repair order) enquiries and vehicle transfer requests
- Deliver clear, professional communication to customers at all times
What We Are Looking For:
- Proven ability to manage fast-moving operational tasks
- Strong written and verbal communication skills
- Excellent attention to detail and a sense of ownership
- Proficiency in Excel and internal tracking systems
- Experience in customer service, logistics, or automotive operations is highly desirable
Shift: Staggered shifts (Early: 6:00 AM - 2:30 PM | Late: 9:30 AM - 6:00 PM)
Vehicle Coordinator (Customer Support) in Corby employer: MEM Recruitment
Contact Detail:
MEM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Coordinator (Customer Support) in Corby
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Vehicle Coordinator, you'll need to handle customer queries and liaise with various teams. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Vehicle Coordinator (Customer Support) in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Vehicle Coordinator role. Highlight your experience in customer service and any relevant skills, like managing operational tasks or using tracking systems. We want to see how you fit into our fast-paced CDR team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention your attention to detail and communication skills, as these are key for us.
Showcase Relevant Experience: When filling out your application, don’t forget to showcase any experience you have in logistics or automotive operations. We love seeing candidates who understand the industry and can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at MEM Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Vehicle Coordinator inside out. Familiarise yourself with terms like 'Vehicle At Risk' and the processes involved in case management. This will show that you're proactive and genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled customer queries or resolved issues. Practising clear and professional responses can really set you apart.
✨Be Organised
Highlight your organisational skills during the interview. You might want to mention any tools or methods you use to keep track of tasks, especially if they relate to managing multiple cases or coordinating with different teams. This is crucial for a fast-paced environment!
✨Ask Smart Questions
Prepare some insightful questions about the team dynamics, daily operations, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
