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- Tasks: Welcome guests with a smile and ensure they have an unforgettable stay.
- Company: Join Innkeeper's, where warm welcomes and unique experiences await.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
- Why this job: Be part of a vibrant team and create memorable moments for guests.
- Qualifications: Passion for guest care and excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
We are currently seeking a friendly, outgoing and energetic individual with a large smile to join our team. If you are passionate about going the extra mile for your guests and making them feel at home whilst maintaining excellent administrative skills then you should apply right now.
Join us at Innkeeper's, the perfect place for those who love a warm welcome and a place to stay that has something a bit different to offer. Whether our guests are looking to stay in a pub with great heritage, or looking for a romantic break, we strive to make every stay one to remember.
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether it's date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline to support you with whatever life throws at you.
WHAT WILL I BE DOING?
- Giving every guest a friendly welcome when they arrive at the check-in.
- Providing guests all information they require for their stay (Breakfast serving times and location, location of night entrance, bar and food serving times etc).
- Asking if the guest would like to book a table in your pub/restaurant for dinner.
- Talking to every guest about the Innkeepers Lodge guest experience survey at check-in.
- Dealing with guest queries and complaints quickly and professionally.
- Serving guests in turn, quickly and efficiently.
- Taking reservations from guests and dealing with all telephone calls with the highest level of customer service.
WHAT DO I NEED?
- Passionate about guest care.
- A can-do attitude.
- Professionalism under pressure.
- Great eye for detail.
- Enjoys and wants to be an active member of a team.
- Excellent verbal communication.
- An understanding of what excellent guest service looks like.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Hotel Staff employer: Melville Inn
Contact Detail:
Melville Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Staff
✨Tip Number 1
Get your smile ready! When you walk into that interview, let your personality shine. Show them you're not just about the skills but also about creating a warm and welcoming atmosphere for guests.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Think about how you can demonstrate your passion for guest care and your can-do attitude through real-life examples.
✨Tip Number 3
Dress to impress! Even if it’s a casual setting, looking smart shows you care about the opportunity. Plus, it sets a great first impression that you’re professional and ready to represent the Innkeeper's brand.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about team socials or how they ensure every guest feels welcome. It’s a great way to connect and show you’re genuinely excited about joining the team.
We think you need these skills to ace Hotel Staff
Some tips for your application 🫡
Keep it Simple: No need for a fancy CV here! Just fill out our quick application form on the website. It’s designed to be super easy and takes just 2 minutes, so don’t overthink it!
Show Your Personality: We’re looking for friendly and outgoing individuals, so let your personality shine through in your answers. A warm smile and a positive attitude can go a long way in making a great first impression!
Highlight Your Skills: Make sure to mention any relevant experience or skills you have, especially those related to guest care and communication. We love seeing how you can contribute to making our guests feel at home!
Apply Online: Don’t forget to apply through our website! It’s the easiest way to get your application in front of us. We can’t wait to hear from you and hopefully welcome you to our team!
How to prepare for a job interview at Melville Inn
✨Show Your Smile
Since the job is all about being friendly and welcoming, make sure to bring your best smile to the interview. Practice your warm greetings and think about how you can convey your passion for guest care right from the start.
✨Know the Company
Do a bit of homework on Innkeeper's and their unique offerings. Familiarise yourself with their brands and what makes them special. This will not only impress the interviewer but also help you connect your experiences to their values.
✨Prepare for Scenarios
Think about common guest scenarios you might face, like handling complaints or providing information about services. Prepare some examples from your past experiences where you went the extra mile for someone, as this will showcase your customer service skills.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about team socials or how they support staff development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.