At a Glance
- Tasks: Welcoming guests, providing information, and handling queries efficiently.
- Company: Join Innkeeper's, known for its unique pub heritage and warm hospitality.
- Benefits: Enjoy flexible shifts, a 33% dining discount, and access to Wagestream.
- Other info: Position offers 28 days paid holiday and free shares.
- Why this job: Be part of a fun team that values guest care and camaraderie.
- Qualifications: Must have excellent verbal communication and a can-do attitude.
The predicted salary is between 28400 - 30000 £ per year.
We are currently seeking a friendly, outgoing and energetic individual with a large smile to join our team. If you are passionate about going the extra mile for your guests and making them feel at home whilst maintaining excellent administrative skills, then you should apply right now. Join us at Innkeeper's, the perfect place for those who love a warm welcome and a place to stay that has something a bit different to offer. Whether our guests are looking to stay in a pub with great heritage, or looking for a romantic break, we strive to make every stay one to remember.
WHAT'S IN IT FOR ME?
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends.
- Team Socials – work hard, play hard.
- Pension; 28 days paid holiday; high-street shopping discounts; and free shares!
- Free employee helpline to support you with whatever life throws at you.
WHAT WILL I BE DOING?
- Giving every guest a friendly welcome when they arrive at the check-in.
- Providing guests all information they require for their stay (Breakfast serving times and location, location of night entrance, bar and food serving times etc).
- Asking if the guest would like to book a table in your pub/restaurant for dinner.
- Talking to every guest about the Innkeepers Lodge guest experience survey at check-in.
- Dealing with guest queries and complaints quickly and professionally.
- Serving guests in turn, quickly and efficiently.
- Taking reservations from guests and dealing with all telephone calls with the highest of customer service.
WHAT DO I NEED?
- Passionate about guest care.
- A can-do attitude.
- Professionalism under pressure.
- Great eye for detail.
- Enjoys and wants to be an active member of a team.
- Excellent verbal communication.
- An understanding of what excellent guest service looks like.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Hotel Staff employer: Melville Inn - 183865
Innkeeper's offers a vibrant work environment with flexible shifts and a 33% discount at various dining brands. Located in a heritage-rich pub setting, the team focuses on creating memorable guest experiences while fostering friendships among staff.
