At a Glance
- Tasks: Drive on-time renewal revenue and build strong customer relationships.
- Company: Join Meltwater, a leading tech company focused on innovation and inclusivity.
- Benefits: Flexible time off, health insurance, pension scheme, and wellness programs.
- Other info: Hybrid work model and opportunities for professional growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 2+ years in renewals or customer success, with strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
We are eager to welcome you to the role of Renewals Manager at Meltwater! We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients. As a Renewals Manager, your primary objective will be to drive on-time renewal revenue for extended periods, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers.
This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software.
Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.
What You’ll Do:
- Lead initiatives to drive on-time renewal revenue, collaborating with account teams to maximize customer value
- Proactively build relationships with customers and ensure they’re aware of and using Meltwater’s resources effectively
- Manage the transactional side of renewals, including processing transactions and overseeing contract execution
- Identify upcoming renewals and maintain accurate account data in the CRM
- Develop quotes and handle the administrative work involved in executing renewal contracts
- Identify, negotiate, and secure upgrades on legacy agreements to align with current pricing
- Communicate renewal options clearly to customers and flag completed or at-risk renewals to internal stakeholders
What You’ll Bring:
- Bachelor’s degree preferred
- 2+ years of experience in renewals or customer success, ideally in software or SaaS
- Strong organizational skills with a sharp eye for data accuracy and detail
- Customer-centric approach, comfortable engaging directly with customers and addressing their concerns
- Proactive in flagging upcoming renewals and potential issues before they escalate
- Clear communicator, able to explain renewal options and collaborate effectively with Account Managers
- Comfortable handling customer pushback with professionalism and tact
- Proficient with CRM systems, keeping records accurate and current
- Able to work hybrid, 3 days a week in the office
- Legally authorised to work in the UK
What We Offer:
- Enjoy flexible paid time off options for enhanced work-life balance
- Secure your future with a Creative Pension
- Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options
- Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey
- Prioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Where You’ll Work: 7th floor, 20 Farringdon Street, London, EC4A 4AB
At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our platform empowers our 27,000 customers worldwide by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
We are innovators at the core who see the potential in people, ideas, and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. We love working here, and we think you will too.
Renewal Manager employer: Meltwater
Meltwater is an exceptional employer that prioritises employee growth and development, offering structured training and mentorship to help you thrive as a Junior Account Executive. With a hybrid work schedule in the vibrant Greater London area, you can enjoy the flexibility of remote work while being part of a collaborative and dynamic team dedicated to client success. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Meltwater. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Meltwater before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewal Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Meltwater:Your cover letter is your chance to shine! Tell us why you want to work at Meltwater specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Meltwater!
How to prepare for a job interview at Meltwater
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
