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- Tasks: Support customers in achieving success with Meltwater's solutions through training and strategic guidance.
- Company: Meltwater is a leading tech company empowering businesses with data-driven insights.
- Benefits: Enjoy flexible paid time off, hybrid work options, and wellness perks like health insurance and CalmApp subscriptions.
- Why this job: Join a diverse team that values your contributions and fosters personal and professional growth.
- Qualifications: A Bachelor's degree and 3 years of experience in customer success or account management are preferred.
- Other info: This role requires being in the office 3 days a week, promoting a balanced work-life environment.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Description
What We\’re Looking For:
Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We\’re searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training
At Meltwater, we offer more than just a job-it\’s a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.
Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.
What You\’ll Do:
- Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
- Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
- Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
- Foster a deep understanding of customers\’ organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
- Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
- Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address \’at-risk\’ accounts.
- Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
- Drive client engagement and product adoption to ensure ongoing value delivery.
- Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
- Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
- Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.
What You\’ll Bring:
- A Bachelor\’s degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
- Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
- Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
- Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
- Proactive approach in identifying and addressing customer needs and opportunities promptly.
- Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
- Excellent written and verbal communication skills in English.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy flexible paid time off for enhanced work-life balance
- Secure your future with a Creative Pension
- Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options
- Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey
- Prioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long term health needs.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You\’ll Work: 20 Farringdon Rd, London EC1M 3HE
When You\’ll Join: August 2025
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around
the world to make better business decisions through data. But we can\’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other\’s successes along
the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We\’re proud of our diverse team of 2,200+ employees in 50 locations across
25 countries around the world. No matter where you are, you\’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
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Customer Success Manager employer: Meltwater
Contact Detail:
Meltwater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Meltwater's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your results-driven mindset and proactive approach will resonate well with the hiring team.
✨Tip Number 4
Showcase your collaborative spirit by discussing experiences where you've worked closely with cross-functional teams. This aligns with Meltwater's emphasis on teamwork and will strengthen your candidacy.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or account management. Use specific examples that demonstrate your ability to drive product adoption and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success. Mention how your skills align with the responsibilities outlined in the job description, such as conducting user training and collaborating with internal stakeholders.
Highlight Communication Skills: Since exceptional communication is key for this role, provide examples of how you've successfully built relationships with customers in the past. This could include instances where you resolved issues or facilitated training sessions.
Showcase Results-Driven Mindset: In your application, emphasise your results-driven approach. Include metrics or achievements that illustrate how you've contributed to customer satisfaction and retention in previous roles.
How to prepare for a job interview at Meltwater
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Success Manager. Familiarise yourself with how this role contributes to customer satisfaction and retention, as well as the specific goals Meltwater has for its customers.
✨Showcase Your Experience
Be prepared to discuss your previous experience in customer success or account management. Highlight specific examples where you've driven product adoption, mitigated risks, or conducted user training, as these are key aspects of the role.
✨Demonstrate Communication Skills
Since exceptional communication is crucial for this position, practice articulating your thoughts clearly and confidently. Be ready to showcase your interpersonal skills through examples of how you've built strong relationships with clients in the past.
✨Ask Insightful Questions
Prepare thoughtful questions about Meltwater's approach to customer success and how they measure satisfaction. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
