DescriptionWhat We're Looking For: Are you an experienced Account Manager with a background in supporting SaaS customers? As an Account Manager at Meltwater, you will play a key role in maintaining strong customer partnerships, ensuring clients gain maximum value from our platform, and identifying opportunities for account growth. You'll be part of a collaborative and supportive environment that encourages professional development, knowledge sharing and career progression. You'll work alongside experienced Account Managers and leaders who are invested in helping you succeed and grow. Drive growth within assigned accounts following their transition from the Client Acquisition team. Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams. Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives. Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions. Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements. Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction. Implement proactive sales processes to effectively counter competitive threats during renewal negotiations. A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain. Ability to develop effective account plans and strategies aligned with customer goals. A proactive approach to identifying and driving expansion opportunities within accounts. Excellent written and verbal communication skills in English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a weekThe ability to legally work in the country of hire is required for this position. Enjoy flexible paid time off options for enhanced work-life balanceSecure your future with a Creative PensionTake advantage of our cycle-to-work scheme promoting eco-friendly commuting optionsElevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journeyPrioritize well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs. Energetic work environment with a hybrid work style, providing the balance you needBenefit from our family leave program, which grows with your tenure at MeltwaterThrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our platform empowers our 27,000 customers worldwide by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws
Manager, Account Executive in London employer: Meltwater Group
Meltwater is an exceptional employer that prioritises the growth and development of its employees, offering structured training and mentorship to ensure your success as a Junior Account Executive. With a collaborative hybrid work culture in the UK, you will have the opportunity to build meaningful relationships while driving new business in the SMB to mid-market segment, all within a supportive environment that values innovation and teamwork.
