Details
At Melton Building Society, our purpose is to sustainably create homes and build thriving communities. Our success is due to our amazing people, who place customers and the community at the heart of everything they do.
If you are a process-driven team player with exceptional attention to detail, able to multi-task and have excellent communication skills, we have an exciting opportunity for you as a full-time Mortgage Processor working on a hybrid basis.
About the position
As a Mortgage Processor, you will be responsible for:
- Day-to-day processing of new mortgage applications and completions within agreed SLA’s and KPI’s.
- Supporting brokers through the registration of DIPs and the application process.
- Collection and processing of fees.
- Completing relevant searches on correct platforms.
- Maintaining contact with all parties to keep them fully informed of the progress towards completion.
- Managing and supporting self-build applications through development of the build.
- Understanding offer conditions, communicate with all parties concisely.
- Satisfying and confirming offer conditions.
- Reviewing COTs and preparing applications for funds release.
- Preparing and checking first payment letters.
- Proactively challenging and developing new ways to deliver every customer an excellent experience in line with the Consumer Duty framework.
- Contributing to the continuous improvement of our services, systems, procedures and policies.
- Ensuring the Society’s values are maintained and in line with meeting our business requirements.
- Handling and resolving customer complaints at the first point of contact.
- Maintaining knowledge and understanding of all products, services, criteria and procedures.
- Identifying further opportunities to support the customer journey.
What are we looking for?
People who share our passion to make a difference, build relationships and scratch under the surface to find innovative solutions. We are keen to see applications from candidates who can demonstrate:
Experience
· Experience in customer service
· Administration experience is beneficial
· Experience in Financial Services is advantageous
· Knowledge of mortgages is desirable but not essential
Skills
· Professional and confident telephone skills
· High level customer service
· Confident in Microsoft Office
· Problem solving
· Able to work independently and be proactive
· Methodical and able to work under pressure
· Keen eye for detail
· High level of written and verbal communication
· Good at multi-tasking
· Collaborative team player
What’s in it for you?
We know that our most important asset at the Melton are our people – people who make things happen. We work in an industry where relationships with our customers are key to our success, and we continuously strive to make Melton Building Society a great place to work.
We aim to create an inclusive and supportive culture where our differences are embraced and where you feel that you belong.
For the right candidate, our competitive reward package includes:
- Generous employer pension contributions
- Free annual pension advice and pension welcome meeting
- 30 days holiday plus bank holidays
- Discretionary bonus scheme
- Health cash plan
- Reward platform with monthly treats and access to discounts
To apply, please enter your details & upload your CV.
You must have the right to work in the UK.
Contact Details:
Melton Mowbray Building Society Recruitment Team
