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For Companies At a Glance
- Tasks: Be the friendly voice for our mortgage and savings customers, resolving queries and building relationships.
- Company: Join Melton Building Society, a trusted name with 150 years of community impact.
- Benefits: Enjoy a competitive salary, health cash plan, and a bonus scheme.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 6 months in customer service, great communication, and a passion for helping others.
- Other info: Hybrid working in a supportive team environment with opportunities for growth.
The predicted salary is between 25000 - 35000 £ per year.
Melton Building Society recently celebrated 150 years of helping people to buy their homes and make the most of their savings. Our purpose is to sustainably create homes and build thriving communities.
About the position
We have an exciting opportunity for four Member Advocates to join our Customer team. This role will serve as the first point of contact for our mortgage and savings customers across multiple channels, including inbound and outbound telephony and live chat. The team of Member Advocates will be based in our Melton Mowbray head office, working on a hybrid basis.
Key responsibilities
- Serve as the first point of contact for mortgage and savings customers, building trust and rapport quickly through an authentic and empathic communication style across multiple channels.
- Resolve enquiries efficiently, identifying customer vulnerabilities, understanding customer needs and escalating complex queries where necessary.
- Take ownership of customer issues, resolving customer complaints at the first point of contact with urgency and care and always delivering good customer outcomes.
- Deliver exceptional customer experience, building strong and lasting relationships by understanding customer needs and goals and identifying opportunities through engaging conversations, exceeding expectations and creating memorable interactions.
- Support the administrative function.
- Act as a link between the customer and internal teams, ensuring customer concerns are represented.
What we’re looking for
Experience
- Minimum 6 months’ experience working within a fast‑paced customer service role.
- Preferably experience in a call centre environment providing customer services across multiple channels (webchat, email and calls).
- Working knowledge of Microsoft Office.
Skills
- Effective communication skills – verbal and written.
- High level of emotional intelligence and empathy.
- Able to adapt and remain calm under pressure when handling challenging customer situations.
- Excellent attention to detail.
- Well organised and manages time effectively.
- Self‑motivated.
- A team player who can build good working relationships with colleagues.
- A passion and drive to achieve good customer outcomes.
What’s in it for you
- Free annual pension advice and pension welcome meeting.
- Discretionary bonus scheme.
- Health cash plan.
- Reward platform with monthly treats and access to discounts.
Details
- Salary: £25,000 per annum.
- Working hours: 35 hours, Monday to Friday, 8:30 a.m. to 6:00 p.m. core business hours.
- Location: Melton Mowbray, England, United Kingdom.
To apply, please enter your details & upload your CV here. You must have the right to work in the UK. Deadline – 5 January 2025. Please note that interviews with shortlisted candidates will start week commencing 19th January 2026.
Seniority level: Entry level
Employment type: Full‑time
Member Advocate in Nottingham employer: Melton Building Society
Contact Detail:
Melton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Advocate in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Melton Building Society. Understand their values and mission, especially how they help people buy homes and build communities. This will show that you’re genuinely interested and can help you connect with the interviewers.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with customers across various channels, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to highlight your ability to take ownership and deliver great customer outcomes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Member Advocate in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles that showcase your ability to communicate effectively and build relationships.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about becoming a Member Advocate. Share specific examples of how you've resolved customer issues or built rapport in previous roles to demonstrate your fit for the position.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your written application is clear, concise, and free of errors. Use a friendly tone that reflects your personality while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Melton Building Society
✨Know Your Stuff
Before the interview, make sure you understand Melton Building Society's mission and values. Familiarise yourself with their history and how they help customers with mortgages and savings. This will show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Member Advocate, effective communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you built rapport or resolved issues quickly, as these stories will highlight your skills.
✨Demonstrate Empathy and Emotional Intelligence
During the interview, be ready to discuss how you approach challenging customer situations. Share specific instances where you've shown empathy and understanding, as this aligns perfectly with the role's requirements and will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.