Former Tenant, Service Charge and Leaseholder Officer in Melton Mowbray

Join our Housing Team as a Former Tenant Arrears, Service Charge and Leaseholder Officer and build a career in a specialist area of housing management. Combining finance, customer service, income recovery and leaseholder services, this role offers real variety, responsibility and the opportunity to make a positive impact for local residents every day. Apply now and be part of a team that's committed to delivering excellent services and putting customers first.

This is a diverse and rewarding role that offers the opportunity to take ownership of a specialist area of housing management, combining income recovery, leaseholder services, and service charge administration. You will play a key role in maximising income, supporting customers, and ensuring our housing services remain fair, transparent, and financially sustainable.

• A varied role where no two days are the same
• Opportunity to develop expertise in leasehold management, service charges and income recovery
• Work within a supportive and collaborative housing team
• Make a real difference by helping customers manage debt and access support
• Build relationships with residents, colleagues, finance professionals and legal services
• Contribute to improving services and shaping best practice

You will be responsible for managing former tenant arrears and rechargeable debts, ensuring accounts are administered accurately and recovery actions are proportionate and effective. Alongside this, you will lead on leaseholder services, annual billing and service charge administration, working closely with housing and finance colleagues to ensure charges are accurate, reasonable and compliant with legislation. The role requires someone who can confidently analyse financial information, manage competing priorities, communicate effectively with customers, and make sound decisions.

We are looking for someone who:

• Has experience working in a housing, finance, income recovery, leasehold or customer-focused environment.
• Can interpret and manage financial information accurately.
• Is confident communicating with a wide range of customers and stakeholders.
• Has excellent organisational skills and attention to detail.
• Can deal sensitively with customers experiencing financial difficulties.
• Is proactive, self-motivated and committed to delivering excellent customer service.

Whether your background is in housing management, leasehold services, service charges, income recovery, customer accounts, local government, finance administration or debt management, we'd love to hear from you.

At Melton Borough Council, our values guide everything we do: We Care – We value people and are passionate about delivering great services. We Innovate – We embrace new ideas, learn from feedback and put customers first. We Achieve – We take responsibility, strive for excellence and are proud to serve our communities.

This is an excellent opportunity for someone looking to broaden their experience within housing services while developing specialist knowledge in leasehold and service charge management. If you're looking for a challenging, rewarding role where your work has a direct impact on residents and communities, we'd love to hear from you.