At a Glance
- Tasks: Manage former tenant arrears and leaseholder services to support local residents.
- Company: Join Melton Borough Council's dedicated Housing Team.
- Benefits: Gain specialist knowledge, develop skills, and make a real difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a team that prioritises excellent customer service and community impact.
- Qualifications: Experience in housing, finance, or customer service is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Join our Housing Team as a Former Tenant Arrears, Service Charge and Leaseholder Officer and build a career in a specialist area of housing management. Combining finance, customer service, income recovery and leaseholder services, this role offers real variety, responsibility and the opportunity to make a positive impact for local residents every day. Apply now and be part of a team that's committed to delivering excellent services and putting customers first.
This is a diverse and rewarding role that offers the opportunity to take ownership of a specialist area of housing management, combining income recovery, leaseholder services, and service charge administration. You will play a key role in maximising income, supporting customers, and ensuring our housing services remain fair, transparent, and financially sustainable.
Why join us?- A varied role where no two days are the same
- Opportunity to develop expertise in leasehold management, service charges and income recovery
- Work within a supportive and collaborative housing team
- Make a real difference by helping customers manage debt and access support
- Build relationships with residents, colleagues, finance professionals and legal services
- Contribute to improving services and shaping best practice
You will be responsible for managing former tenant arrears and rechargeable debts, ensuring accounts are administered accurately and recovery actions are proportionate and effective. Alongside this, you will lead on leaseholder services, annual billing and service charge administration, working closely with housing and finance colleagues to ensure charges are accurate, reasonable and compliant with legislation. The role requires someone who can confidently analyse financial information, manage competing priorities, communicate effectively with customers, and make sound decisions.
About youWe are looking for someone who:
- Has experience working in a housing, finance, income recovery, leasehold or customer-focused environment.
- Can interpret and manage financial information accurately.
- Is confident communicating with a wide range of customers and stakeholders.
- Has excellent organisational skills and attention to detail.
- Can deal sensitively with customers experiencing financial difficulties.
- Is proactive, self-motivated and committed to delivering excellent customer service.
Whether your background is in housing management, leasehold services, service charges, income recovery, customer accounts, local government, finance administration or debt management, we'd love to hear from you.
Our ValuesAt Melton Borough Council, our values guide everything we do: We Care – We value people and are passionate about delivering great services. We Innovate – We embrace new ideas, learn from feedback and put customers first. We Achieve – We take responsibility, strive for excellence and are proud to serve our communities.
This is an excellent opportunity for someone looking to broaden their experience within housing services while developing specialist knowledge in leasehold and service charge management. If you're looking for a challenging, rewarding role where your work has a direct impact on residents and communities, we'd love to hear from you.
Former Tenant, Service Charge and Leaseholder Officer in Melton Mowbray employer: Melton Borough Council
Melton Borough Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee development. With opportunities for professional growth in a collaborative environment, you will be part of a team dedicated to making a positive impact on the lives of residents while enjoying the benefits of working in a local government setting.
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenant, Service Charge and Leaseholder Officer in Melton Mowbray
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Melton Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Melton Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Former Tenant, Service Charge and Leaseholder Officer in Melton Mowbray
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Melton Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Melton Borough Council
✨Get to Know Public Sector Values
Before your interview with Melton Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Melton Borough Council.
