At a Glance
- Tasks: Engage with the community and enhance customer service through effective communication.
- Company: Join Melton Borough Council, a supportive and innovative workplace.
- Benefits: Flexible hours, remote work options, generous leave, and professional development opportunities.
- Other info: Enjoy a family-friendly environment with a commitment to your growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong Microsoft Office skills, especially Excel, and a passion for quality service.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an enthusiastic individual to join the Customer Services team as a Customer Liaison Officer. This role reports directly to the Strategic Lead for Connecting Communities and will be part of our Housing and Communities directorate.
The successful candidate will want to be driven and motivated with an eye for detail. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.
A thorough working knowledge of the Microsoft Office Suite of applications is key and you will have an excellent working knowledge of Excel and databases and be able to produce detailed reports as well as maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of all council related matters would be advantageous.
This opportunity would be ideal for an individual who has the ability to engage and liaise with stakeholders, arrange meetings and develop ideas that can add value to the wider team. At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!
Working for Melton BC provides an excellent range of benefits and family friendly working policies. These include flexitime with no core hours, agile working arrangements which enable multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.
You can find out more about this role by viewing the full job description and person specifications on our website.
We guarantee an interview to anyone who is a reservist, veteran or has a disability and meets the criteria for the role.
If you would like an informal chat, please do not hesitate to get in touch with:
- Stephanie Newman - Strategic Lead Connecting Communities
Email: snewman@melton.gov.uk
Telephone: 01664 502470 - Hannah Zbaraska - Senior Customer Liaison Officer
Email: hzbaraska@melton.gov.uk
Telephone: 01664 504304
Closing Date: 12 Noon, Monday 09 March 2026
Interview Date: Tuesday 24 and Wednesday 25 March 2026
Customer Liaison Officer in Melton Mowbray employer: Melton Borough Council
Melton Borough Council is an exceptional employer that prioritises employee well-being and professional growth. With flexible working arrangements, generous leave entitlements, and a commitment to continuous development, we foster a supportive work culture that values teamwork and innovation. Join us in making a meaningful impact in the community while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Melton Mowbray
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Melton Borough Council. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, especially in Microsoft Office and stakeholder engagement, can benefit the Customer Services team.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working under pressure, think of examples from your past where you've successfully managed tight deadlines or adapted to changing situations. This will highlight your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Liaison Officer in Melton Mowbray
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Liaison Officer role. We want to see how you can bring value to our team!
Showcase Your Attention to Detail:Since this role requires a keen eye for detail, be sure to proofread your application. We appreciate clarity and precision, so make every word count!
Demonstrate Your Team Spirit:We’re looking for someone who can work well in a team but also independently. Share examples of how you've collaborated with others or taken initiative on your own in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Melton Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of council-related matters and the specific services offered by Melton Borough Council. This will show that you're genuinely interested in the role and understand the community's needs.
✨Showcase Your Skills
Be ready to discuss your experience with Microsoft Office, especially Excel and databases. Prepare examples of how you've used these tools to produce reports or manage information systems effectively.
✨Engage with Enthusiasm
Demonstrate your ability to engage with stakeholders by preparing a few ideas on how you could improve communication or processes within the team. This shows initiative and a desire to add value.
✨Stay Positive Under Pressure
Think of examples from your past where you've successfully worked under pressure. Highlight your flexible attitude and how you maintained a positive outlook while achieving results.
