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- Tasks: Help households find housing options and provide essential advice on homelessness prevention.
- Company: Join Melton Borough Council, a forward-thinking organization dedicated to community service.
- Benefits: Enjoy flexible working hours, generous leave, and a commitment to your professional growth.
- Why this job: Make a real impact in the community while working in a supportive and dynamic team environment.
- Qualifications: Customer service experience and knowledge of housing matters are preferred; proficiency in Microsoft Office is essential.
- Other info: Disability Confident employer offering interviews to qualified applicants with disabilities.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an experienced and enthusiastic individual as a Triage and Allocations Officer., We are currently recruiting for a Housing Options Triage and Allocations Officer to join the Melton Borough Council Housing Options team to provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention.
To act in a supporting capacity to our Housing Options Officers carrying out homelessness needs assessments.
To provide information and advice on support services available and provide assistance in exploring various housing options.
To complete enquiries to support the Housing Options Officers to assess homelessness applications.
To be able to adapt working practises to work with vulnerable people who are homeless or threatened with homelessness.
To provide a front line customer focused housing service, including the provision of housing advice recognising when to refer to specialised officers and confirming information given by applicants.
To be responsible for the assessment of applications to the Housing Register and Homeless Services in accordance with the Councils Housing Allocations policy, Part VI and Part VII of the Housing Act assisting applicants to complete homelessness and housing applications, ensuring they are advised of relevant proofs and assessing if their situation requires crisis intervention.
The role will also be allocating properties to successful applicants.
This role reports directly to the Senior Housing Options Officer and will be part of our wider Housing and Communities team.
The successful candidate will be customer focused, be organised and be able to report effectively through our IT database. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.
A thorough working knowledge of the Microsoft Office Suite of applications is key and you will have an good working knowledge of excel. You must be able to maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of housing related matters would be advantageous.
This opportunity would be ideal for an individual who has a customer service background, has an eye for detail and has an understanding of safeguarding matters including domestic abuse and rough sleeping. At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Working for Melton BC provides an excellent range of benefits and family friendly working policies. These include flexi-time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.
We look forward to hearing from you if you are looking for the chance to work for a forward thinking Council and make a real difference to the people of Melton and surrounding area.
Rachel Chubb – Strategic Lead Supporting Communities
Telephone: (01664) 502510
Email: rchubb@melton.gov.uk
Housing Options Triage and Allocations Officer (12 months Fixed Term Contract) employer: Melton Borough Council
Contact Detail:
Melton Borough Council Recruiting Team
+441664502510
rchubb@melton.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Triage and Allocations Officer (12 months Fixed Term Contract)
✨Tip Number 1
Familiarize yourself with the local housing policies and regulations, especially the Housing Allocations policy. Understanding these guidelines will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have working with vulnerable populations or in customer service roles. Be prepared to share specific examples of how you've successfully assisted individuals in crisis situations, as this aligns closely with the responsibilities of the role.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office and Excel. Being able to efficiently manage and update electronic information systems is crucial for this position, so consider practicing relevant tasks or taking a quick online course if needed.
✨Tip Number 4
Prepare to discuss your approach to teamwork and independent work. The role requires a balance of both, so think of examples where you've successfully collaborated with others while also managing your own tasks effectively under pressure.
We think you need these skills to ace Housing Options Triage and Allocations Officer (12 months Fixed Term Contract)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Options Triage and Allocations Officer position. Make sure you understand the key responsibilities, such as providing housing advice and supporting homelessness assessments.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, housing-related matters, and any previous roles that involved working with vulnerable populations. Emphasize your organizational skills and ability to work under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and your understanding of the challenges faced by those experiencing homelessness. Mention specific examples from your past experiences that demonstrate your suitability for the position.
Highlight Relevant Skills: In your application, make sure to mention your proficiency in Microsoft Office, particularly Excel, and your ability to maintain electronic information systems. Discuss any knowledge you have regarding safeguarding matters and housing policies.
How to prepare for a job interview at Melton Borough Council
✨Show Your Customer Service Skills
Since the role is customer-focused, be prepared to share examples of how you've successfully assisted customers in the past. Highlight your ability to empathize with vulnerable individuals and provide effective solutions.
✨Demonstrate Knowledge of Housing Issues
Familiarize yourself with current housing-related matters, including homelessness prevention strategies and the Housing Act. Being able to discuss these topics will show your understanding and commitment to the role.
✨Highlight Your IT Proficiency
The job requires a good working knowledge of Microsoft Office, especially Excel. Be ready to discuss your experience with these tools and how you have used them to manage data or improve processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with a homeless individual or managing a crisis. Think through potential scenarios and how you would respond effectively while adhering to safeguarding principles.
