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- Tasks: Provide housing advice and support to individuals facing homelessness challenges.
- Company: Join Melton Borough Council's dedicated Housing Options team.
- Benefits: Flexible working hours, generous leave, and professional development opportunities.
- Why this job: Make a real difference in your community by helping people secure stable housing.
- Qualifications: Experience with homeless legislation and strong communication skills required.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an enthusiastic individual to join the Melton Borough Council Housing Options team as a Housing Options Officer.
Purpose of the job
To work in the housing options team and offer professional housing advice, assess housing needs and provide customer-focused service to families and individuals experiencing housing challenges. A housing options officer seeks to relieve and prevent homelessness. They assess the needs of individuals facing housing challenges and make statutory decisions to secure housing that meets statutory guidelines. The role will involve liaising with stakeholders and partners to help relieve homelessness such as social care teams, voluntary agencies, private landlords, and registered providers. The role will also involve liaising with safeguarding agencies to ensure the council responds proactively to vulnerable people.
This is an exciting opportunity to join a service working towards reducing rough sleeping and ending cycles of homelessness in the Melton borough supporting people to access suitable accommodation. The role involves conducting thorough assessments of clients' circumstances, understanding their needs, and offering appropriate advice and options. You will provide information on available housing services, private rentals, welfare and potential financial support schemes. Additionally, you'll collaborate with other internal and external teams to ensure a comprehensive approach to housing support, aiming to improve the quality of life and stability for those seeking assistance. Your communication, problem-solving, and empathy skills will be essential in guiding individuals through the housing process and helping them secure suitable and sustainable living arrangements.
About You
The successful candidate will be motivated with a passion for supporting people. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for someone with experience of working with homeless legislation specifically The Homeless Reduction Act 2017. A thorough working knowledge of the Microsoft Office Suite of applications is key, and you will have a basic understanding of support and welfare needs of vulnerable people including criteria for Universal Credit and Housing Benefit. This opportunity would be ideal for an individual who can engage with vulnerable people and professionals and be able to communicate a person’s needs to fellow professionals. They would liaise with stakeholders, arrange meetings and develop ideas that can add value to the wider team.
At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!
About us
Working for Melton Borough Council provides an excellent range of benefits and family friendly working policies. These include flexi-time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development. We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the communities of Melton and surrounding area.
Melton Borough Council is committed to offering a guaranteed interview scheme for applicants that meet the essential criteria for a job profile and who:
- Declare themselves to have a disability covered by the definition outlined within the Equality Act 2010
- Are considered to be a care leaver
- Are a veteran or reservist
To see if you may qualify, please read our guaranteed interview scheme document, please do not hesitate to contact us, with any queries you may have.
More Information
You can find out more about this role by viewing the full job description and person specification on our website. Please note that this role is subject to a Disclosure and Barring Check (DBS). If after reading the Job description and personal specification you wish to have an informal chat or need more information, please contact: Rachel Chubb - Strategic Lead Supporting Communities Telephone: 01664 502 510 Email: rchubb@melton.gov.uk
Closes: noon, Monday 02 March 2026
* *We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your application as soon as possible so that you can be considered for this role.
Interview Date: Thursday 12 March 2026
Housing Options Officer employer: Melton Borough Council
Contact Detail:
Melton Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Officer
✨Tip Number 1
Get to know the Melton Borough Council and its housing options team. Research their values, recent projects, and community initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Housing Options Officer, you'll need to engage with vulnerable people and professionals alike. Role-play scenarios with friends or family to build your confidence in discussing sensitive topics and providing advice.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Melton Borough Council on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your proactive approach to getting involved in the community.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and making a positive impact in the Melton borough.
We think you need these skills to ace Housing Options Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Options Officer role. We want to see your passion for supporting people and how you can contribute to our mission at Melton Borough Council.
Showcase Relevant Experience: If you've worked with homeless legislation or have experience in housing support, shout about it! We love seeing candidates who understand the challenges faced by vulnerable individuals and can navigate the complexities of housing options.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills shine through. Remember, you're applying for a role where effective communication is key!
Apply Through Our Website: Don't forget to submit your application via our website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity. Plus, it helps us keep everything organised!
How to prepare for a job interview at Melton Borough Council
✨Know Your Legislation
Make sure you brush up on the Homeless Reduction Act 2017 and any other relevant housing legislation. Being able to discuss how these laws impact your role as a Housing Options Officer will show that you're serious about the position and understand the legal framework you'll be working within.
✨Showcase Your Empathy
This role is all about helping vulnerable people, so be prepared to share examples of how you've successfully supported individuals in challenging situations. Highlight your communication skills and ability to connect with clients on a personal level during the interview.
✨Research the Council's Initiatives
Familiarise yourself with Melton Borough Council's current projects and initiatives aimed at reducing homelessness. This will not only demonstrate your interest in the role but also allow you to suggest ideas or improvements during the interview, showing that you're proactive and engaged.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
