At a Glance
- Tasks: Engage with the community and support customer services to enhance local initiatives.
- Company: Join Melton Borough Council, a forward-thinking organisation dedicated to community improvement.
- Benefits: Enjoy flexible working hours, generous leave, and a commitment to your professional growth.
- Other info: Guaranteed interview for veterans and those with disabilities who meet the criteria.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong attention to detail, teamwork skills, and proficiency in Microsoft Office, especially Excel.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an enthusiastic individual to join the Customer Services team as a Customer Liaison Officer. This role reports directly to the Strategic Lead for Connecting Communities and will be part of our Housing and Communities directorate.
The successful candidate will want to be driven and motivated with an eye for detail. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.
A thorough working knowledge of the Microsoft Office Suite of applications is key and you will have an excellent working knowledge of Excel and databases and be able to produce detailed reports as well as maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of all council related matters would be advantageous.
This opportunity would be ideal for an individual who has the ability to engage and liaise with stakeholders, arrange meetings and develop ideas that can add value to the wider team. At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!
Working for Melton BC provides an excellent range of benefits and family friendly working policies. These include flexitime with no core hours, agile working arrangements which enable multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.
We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the people of Melton and surrounding area.
You can find out more about this role by viewing the full job description and person specifications on our website. We guarantee an interview to anyone who is reservist, veteran or has a disability and meets the criteria for the role.
If you would like an informal chat, please do not hesitate to get in touch with:
- Stephanie Newman - Strategic Lead Connecting Communities
Email: snewman@melton.gov.uk
Telephone: 01664 502470 - Hannah Zbaraska - Senior Customer Liaison Officer
Email: hzbaraska@melton.gov.uk
Telephone: 01664 504304
Closing Date: 12 Noon, Monday 09 March 2026
Interview Date: Tuesday 24 and Wednesday 25 March 2026
Customer Liaison Officer - Fixed Term (min 12 months) employer: Melton Borough Council
Melton Borough Council is an excellent employer that prioritises employee well-being and professional growth, offering a range of benefits including flexible working arrangements, generous leave entitlements, and a commitment to continuous development. Working in a supportive and forward-thinking environment, you will have the opportunity to make a meaningful impact on the community while enjoying a healthy work-life balance. Join us to be part of a team dedicated to enhancing the lives of residents in Melton and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer - Fixed Term (min 12 months)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Melton Borough Council. Understand their values, recent projects, and how they serve the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your skills and how you can contribute to the Housing and Communities directorate.
✨Tip Number 3
Show off your tech skills! Since a solid knowledge of Microsoft Office, especially Excel, is key for this role, be ready to discuss your experience with these tools. Maybe even bring along a sample report or two to demonstrate your capabilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Liaison Officer - Fixed Term (min 12 months)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Liaison Officer. We want to see how you can bring value to our team and the community!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office, especially Excel! We’re looking for someone who can handle data and produce detailed reports, so let us know how you’ve done this in the past.
Be Yourself:We love a positive attitude! When writing your application, let your personality shine through. Show us your enthusiasm for delivering quality service and how you can engage with stakeholders effectively.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to receive your details and get you into the interview process!
How to prepare for a job interview at Melton Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the key responsibilities and how they align with the goals of Melton Borough Council. This will help you articulate how your skills and experiences make you a perfect fit.
✨Showcase Your Team Spirit
As a Customer Liaison Officer, you'll need to work well with others. Prepare examples of past experiences where you've successfully collaborated with a team or engaged with stakeholders. Highlight your ability to contribute positively to a team environment while also demonstrating your independence.
✨Demonstrate Your Tech Savvy
Since a strong knowledge of Microsoft Office, especially Excel, is crucial for this role, be ready to discuss your experience with these tools. Consider bringing examples of reports or databases you've worked on to showcase your proficiency and attention to detail.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the council's initiatives and how the Customer Services team contributes to community improvement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
