Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone and digital channels, resolving issues efficiently.
- Company: Join Melton Borough Council, a forward-thinking organisation dedicated to community service.
- Benefits: Enjoy flexible working hours, hybrid options, generous leave, and professional development opportunities.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Strong Microsoft Office skills, attention to detail, and a positive attitude are essential.
- Other info: Guaranteed interview for reservists, veterans, or those with disabilities meeting criteria.
The predicted salary is between 28800 - 43200 £ per year.
Purpose of the job
We have an exciting opportunity for an enthusiastic individual to join the Melton Borough Council Customer Service Team as a Customer Liaison Officer. This role reports directly to the Customer Services Team Leader and will be part of our wider Housing and Communities directorate.
The role will involve responding to customer contacts, primarily over the phone and through digital channels such as email and online forms. Customer Services offer advice and support on the full range of council services, resolving issues on the first contact wherever possible and helping customers reach a satisfactory resolution.
The Customer Liaison Officer is a career graded role, the starting grade will be decided based on experience and skills and will be agreed prior to any offer of appointment.
About You
The successful candidate will want to be driven and motivated with an eye for detail. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.
A thorough working knowledge of the Microsoft Office Suite of applications is key and you will have an excellent working knowledge of excel and databases and be able to produce detailed reports as well as be able to maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of housing related matters would be advantageous.
This opportunity would be ideal for an individual who has the ability to engage and liaise with stakeholders, arrange meetings and develop ideas that can add value to the wider team. At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it.
About Us
Working for Melton Borough Council provides an excellent range of benefits and family friendly working policies. These include flexi-time, with core working hours due to the operational nature of the role,agile working arrangements with the possibility of hybrid working (once established in the role), generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.
We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the people of Melton and surrounding area.
You can find out more about this role by viewing the full job description and person specification on our website, which includes full details of the career grade bandings.
We guarantee an interview to anyone who is areservist, veteran or has a disability and meets the criteria for the role
More information
For an informal chat regarding this role, please contact:
Stephanie Newman – Team Leader Customer Services
Telephone number: 01664 502 470
Email:snewman@melton.gov.uk
Closes: 12:00 noon Thursday 21 August 2025
Interview date: to be confirmed
#J-18808-Ljbffr
Customer Liaison Officer - Fixed Term 6 months employer: Melton Borough Council
Contact Detail:
Melton Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer - Fixed Term 6 months
✨Tip Number 1
Familiarise yourself with the services offered by Melton Borough Council. Understanding the council's operations will help you respond effectively to customer queries and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and through digital channels. Practising how to convey information clearly and empathetically can set you apart during the interview process.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks or resolved conflicts, as this will highlight your suitability for the role.
✨Tip Number 4
Network with current or former employees of Melton Borough Council if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Liaison Officer - Fixed Term 6 months
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Liaison Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, particularly in handling inquiries via phone and digital channels. Mention specific examples where you resolved issues effectively.
Showcase Your Skills: Make sure to detail your proficiency in Microsoft Office, especially Excel and databases. Provide examples of how you've used these tools to produce reports or manage information, as this is crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the council's mission. Discuss your motivation to improve services and your ability to work both independently and as part of a team.
How to prepare for a job interview at Melton Borough Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the council's services and how they impact the community. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
As this role involves responding to customer contacts primarily over the phone and through digital channels, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues effectively and maintained a positive attitude under pressure.
✨Demonstrate Your Technical Proficiency
Since a thorough working knowledge of Microsoft Office, especially Excel and databases, is crucial, be ready to discuss your experience with these tools. You might even want to mention any specific projects where you produced detailed reports or managed electronic information systems.
✨Emphasise Teamwork and Independence
The ideal candidate is a team player who can also work independently. Prepare to share examples of how you've successfully collaborated with others while also taking initiative on your own. This will show that you can adapt to different working styles and contribute positively to the team.
