At a Glance
- Tasks: Support users and enhance their tech experience while delivering top-notch ICT services.
- Company: Join two councils on their exciting digital transformation journey.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on customer service and innovative tech solutions.
- Why this job: Be a key player in shaping the future of technology for local communities.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
What you will be doing:
- You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation.
- You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip‑top condition.
- The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
- Desktop – Windows 11, Microsoft 365, Teams, SharePoint, Citrix XenApp/XenDesktop
- Mobile – Android through our MDM (Intune)
- Microsoft Services – Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies – VMware, Nutanix (Acropolis)
- Remote access systems such as TeamViewer
Requirements:
- Full UK driving licence and access to a suitable vehicle to travel between sites.
- Experience of providing 1st and 2nd line IT service desk support within a busy, multi‑site environment, working to ITIL principles.
- Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365.
- Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office‑based in Melton.
ICT End User Services Engineer employer: Melton Borough Council Homepage
Join a forward-thinking organisation that values innovation and collaboration, where as an ICT End User Services Engineer, you will play a crucial role in supporting two district and borough councils in their digital transformation journey. With a strong emphasis on employee development, a supportive work culture, and the opportunity to work with cutting-edge technologies, this position offers a rewarding environment for those looking to make a meaningful impact while enjoying the benefits of occasional hybrid working in the vibrant town of Melton.
Contact Details:
Melton Borough Council Homepage Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT End User Services Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at the councils or similar organisations on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies of past projects where you’ve delivered excellent customer service or solved tricky tech issues. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to IT support and customer service. Role-playing with a friend can help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ICT End User Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT End User Services Engineer role. Highlight your experience with Windows 11, Microsoft 365, and any relevant ITIL principles you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your technical troubleshooting skills. Give examples of how you've resolved issues in a busy environment, especially with Microsoft technologies. This will help us see your problem-solving prowess!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so get to the point while still showing your personality!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Melton Borough Council Homepage
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows 11, Microsoft 365, and Active Directory. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role focuses heavily on delivering great customer service, prepare examples of how you've successfully supported users in the past. Think about specific situations where you resolved issues or improved user experiences, as this will highlight your ability to connect with internal customers.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles is crucial for this position. Brush up on these concepts and be ready to discuss how you've applied them in previous roles. This will demonstrate your commitment to providing high-quality ICT services.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think through potential troubleshooting scenarios you might encounter in this role and how you would approach them. This will showcase your technical skills and problem-solving abilities.
