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- Tasks: Provide friendly reception and admin support in a busy medical practice.
- Company: Join a welcoming team dedicated to patient care in Lockwood.
- Benefits: Gain valuable experience, with full training provided and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and patient confidentiality.
- Why this job: Make a difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and good IT skills are essential; training on systems provided.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a medical receptionist to join our friendly and busy team. This role provides reception and administrative support to the whole practice. Customer service experience and excellent IT skills are essential. A knowledge of primary care and the IT system (Systm One) would be an advantage but not essential as full training is provided. Good written and oral communication skills are essential as well as good time management and organisational skills to prioritise your workload, along with an understanding of, and commitment to, patient confidentiality.
Main duties of the job:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Acknowledge a patient's arrival at the desk within 2/3 minutes of arriving.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Communicate test results using taught skills and ensuring accuracy.
- Receive and make telephone calls as required. Phones must be answered promptly.
- Enter requests for home visits onto the home visit sessions ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
About us:
Patient list size of approximately 10,000 situated in Lockwood. We are a friendly and busy team providing primary care services.
Job responsibilities:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Keep your working environment clean, tidy and free from clutter at all times.
- Participate on a daily basis in task management and ensure that tasks are kept up to date at all times.
- Advise patients of relevant charges for private services, accept payment and issue receipts.
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
Confidentiality:
In the course of seeking treatment, patients entrust us with sensitive information. All such information is to be regarded as strictly confidential.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.
Equality and Diversity:
Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment.
Quality:
The post-holder will strive to maintain quality within the practice and will alert other team members to issues of quality and risk.
Communication:
The post-holder should recognize the importance of effective communication within the team.
Contribution to the Implementation of Services:
The post-holder will apply practice policies, standards and guidance.
Person Specification:
Experience Qualifications: GCSE English and Maths, Good communication.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Medical Receptionist in Huddersfield employer: Meltham Road Surgery
Contact Detail:
Meltham Road Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Huddersfield
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the medical practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Show off your customer service skills! Since this role is all about interacting with patients, think of examples from your past experiences where you’ve provided excellent service. Be ready to share these stories during your interview!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly through our site, you’ll ensure that your details are seen by the right people. Plus, it shows you’re keen on joining our friendly team!
We think you need these skills to ace Medical Receptionist in Huddersfield
Some tips for your application 🫡
Show Off Your Customer Service Skills: In your application, make sure to highlight any customer service experience you have. We want to see how you've handled tricky situations and kept a positive attitude, especially when dealing with difficult customers.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate good written communication skills, so make sure your application reflects that!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific skills or experiences that relate directly to the role of a medical receptionist. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Meltham Road Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a medical receptionist. Familiarise yourself with the key duties mentioned in the job description, such as managing patient enquiries and handling appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service experience is essential for this position, prepare examples from your past roles where you've successfully dealt with challenging situations. Think about times when you had to remain calm under pressure or handle difficult customers. This will highlight your ability to maintain professionalism, even in tough circumstances.
✨Brush Up on IT Skills
While knowledge of Systm One isn't mandatory, having a good grasp of general IT skills is crucial. If you have experience with similar systems, be ready to discuss it. If not, consider doing a bit of research on Systm One to show your willingness to learn and adapt quickly to new technologies.
✨Practice Effective Communication
Good written and oral communication skills are vital for this role. During the interview, practice clear and concise communication. You might even want to role-play common scenarios you could face as a medical receptionist, like explaining procedures or communicating test results, to demonstrate your ability to convey information effectively.