Assistant to the general manager in Doncaster

Company Overview

Melody Maison is a UK-based online furniture and home décor store specializing in stylish, affordable pieces for every room. The company offers a wide range of products, including furniture, mirrors, home furnishings, décor, and wedding table centerpieces, with popular styles such as classic country, shabby chic, French vintage, industrial, and rustic living. Founded in 2006, Melody Maison is based in Yorkshire and has grown through a strong focus on quality and customer satisfaction. The business is owned and staffed by a small, dedicated team who are passionate about design and providing a positive customer experience.

Role Summary

The Assistant to the General Manager is a full-time, on-site role based in Doncaster, supporting day-to-day operations and ensuring the smooth running of the business.

Responsibilities

• Operational Support & Oversight: Work closely with the General Manager to support day-to-day operational performance across departments. Monitor workflows, identify inefficiencies, and help implement improvements. Ensure operational processes are followed and business objectives are met.
• Cross-Department Coordination: Act as a key link between teams such as sales, logistics, customer service, and warehouse operations. Coordinate projects and ensure communication between departments is clear and effective. Track progress on operational initiatives and follow up on deliverables.
• Process Improvement: Review current business processes and recommend more efficient systems and workflows. Support the development and documentation of standard operating procedures (SOPs). Help drive operational improvements that increase productivity and reduce bottlenecks.
• Data & Performance Monitoring: Assist in tracking operational KPIs and performance metrics. Prepare reports and insights to help the General Manager make informed decisions. Analyse trends and identify areas for operational improvement.
• Project Management: Support and sometimes lead internal operational projects, such as system improvements or process changes. Coordinate timelines, resources, and stakeholder communication.
• Leadership & Team Support: Provide guidance and support to team members when required. Help ensure teams stay aligned with operational priorities. Assist in implementing management initiatives and operational strategies.
• Strategic Support: Contribute to planning discussions with the General Manager regarding business growth, operational efficiency, and organisational development. Help translate strategy into actionable operational tasks.

Qualifications

• Strong administrative and clerical skills, including minute taking and basic record‑keeping, with the ability to manage documents, schedules, and basic record‑keeping.
• Experience providing executive administrative assistance, supporting leaders or managers with coordination, follow‑up, and prioritisation of tasks.
• Excellent communication and phone etiquette skills to interact professionally with customers, suppliers, and internal teams.
• Proficiency with common office software (e.g., email, spreadsheets, word processing) and the ability to learn internal systems quickly.
• Strong organisational skills, attention to detail, and the ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Ability to work on‑site in Doncaster, collaborate effectively with a small team, and maintain a positive, solutions‑focused attitude.
• Previous experience in retail, e‑commerce, or a similar office environment is beneficial; a relevant certificate or diploma in business administration or a related field is a plus.