At a Glance
- Tasks: Support daily office operations and manage administrative tasks with a proactive approach.
- Company: Join a dynamic team focused on collaboration and efficiency.
- Benefits: Paid position with opportunities for growth and skill development.
- Other info: Flexible working hours and a chance to learn in a fast-paced setting.
- Why this job: Make a real impact in a supportive environment while honing your organisational skills.
- Qualifications: Experience in office administration or customer service, with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a highly organised and proactive Support Office Coordinator to join our team.
The successful candidate will play a vital role in ensuring the smooth operation of our office functions, providing administrative support, and assisting with team management.
This role offers an excellent opportunity for individuals with strong communication and organisational skills to contribute to a dynamic work environment.
The position is paid and suitable for applicants with relevant office and clerical experience.
Responsibilities
- Support with day‑to‑day site queries.
- Full ownership of systems administration.
- Manage a number of e‑mail inboxes and direct or handle the enquiries accordingly.
- Day‑to‑day maintenance of electronic filing system and shared file updates, ensuring they are up to date and maintained.
- Attend senior management meetings and draft minutes.
- Support with new supplier launches and roll‑out.
- Maintain, order and stock management of stationery.
- Collate the post (incoming and outgoing).
- Create the opening boxes for new sites.
- Coordinate Christmas gifts to clients and teams.
- Collate and create Unsung Hero certificates.
- Prepare communications for the Operations team.
- Respond to new supplier enquiries.
- Report queries and present information to the Procurement and Operations team.
- Act as the point of contact for all incoming calls and direct them accordingly.
Qualifications and Experience
- Self‑motivated and disciplined, able to work on own initiative once trained.
- Experience of working in a similar procurement/operations administrator role or in a customer‑services focused role with a pro‑active approach.
- Ability to work under pressure.
- Organised and methodical, with great attention to detail.
- Ability to think on your feet.
- Smart, professional and business‑like attitude towards work.
- Professional telephone manner.
- Proficient in Microsoft Office (Word, Excel and Outlook).
- Ability to understand and manage the diverse relationships between operational requirements and supplier demand.
- A natural positive person with a ‘can do’ attitude, prepared to assist the rest of the team and the company.
- Willingness to learn and develop in a fast‑paced environment.
Flexibility to work outside your usual location and working hours is a must for this role.
It may be necessary for the company to apply for a DBS check at the commencement of employment due to the nature of our business.
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Support Office Co-ordinator in Skelmersdale employer: Mellors Catering Services
As a Support Office Coordinator, you will thrive in a vibrant and supportive work culture that values organisation and proactive communication. Our company offers excellent employee growth opportunities, including training and development in a dynamic environment, ensuring that your contributions are recognised and rewarded. Located in a collaborative setting, we prioritise teamwork and provide unique advantages such as flexible working arrangements and a strong emphasis on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Support Office Co-ordinator in Skelmersdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mellors Catering Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mellors Catering Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Office Co-ordinator in Skelmersdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mellors Catering Services:Your cover letter is your chance to shine! Tell us why you want to work at Mellors Catering Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mellors Catering Services!
How to prepare for a job interview at Mellors Catering Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
