Melio from Xero is seeking a high-caliber CX Workforce Management (WFM) Manager to lead end-to-end WFM strategy across global teams. You will drive long-term capacity planning, multi-channel forecasting, scheduling optimization, and real-time management with a focus on SLA attainment and CSAT.
You are a data-driven leader who partners with Operations, Finance, and People teams to balance customer experience with efficiency and agent wellbeing.
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