Xero is recruiting an Operations Manager for Melio to lead CX operating models and drive scalable, high-quality customer experiences. You will partner across Product, Engineering, Data and Finance to implement strategies, ensure resource readiness, and deliver measurable improvements.
You will build dashboards with CX Analytics, manage workforce, QA, and CX systems, and act as a trusted advisor to leaders, shaping the future of Melio CX within a fast-paced tech environment.
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