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- Tasks: Be the welcoming face of The Level, delivering 5-star service to guests.
- Company: Join Meliá White House, a modern hotel near Regents Park with global opportunities.
- Benefits: Enjoy 28 days holiday, health cover, and discounts at over 350 hotels worldwide.
- Why this job: Experience a vibrant culture, career growth, and be part of a supportive family.
- Qualifications: Confident communicator with front desk experience and a passion for luxury service.
- Other info: Flexible hours and a chance to work in various countries.
The predicted salary is between 24000 - 36000 £ per year.
Overview
world is yours with Meli Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
About Meliá White House Hotel
Meli White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regents Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regents Park underground stations are all within a 5-minute walk.
Hotel discounts | Health cashback plan |Meals on duty | Pension scheme | Loyalty rewards and referral bonuses | And much more!
Role
Join our team as a Receptionist and Guest Experience and be the welcoming face of The Level our exclusive luxury experience. Youll ensure every guest enjoys 5-star service, from arrival to departure.
Responsibilities
- Deliver a personalized 5-star experience to every guest, ensuring unmatched attention to detail from arrival to departure.
- Deliver a warm, personalized welcome and create memorable guest experiences.
- Manage check-in and check-out efficiently using Opera and PDQ systems.
- Promote hotel services and upsell to enhance guest satisfaction and revenue.
- Handle guest queries and feedback with professionalism and care.
- Maintain high grooming standards and represent the brand with elegance.
- Support loyalty programs and encourage guest engagement with Melia Rewards.
- Ensure data privacy, safety, and compliance with all hotel protocols.
- Be flexible and proactive, contributing to a seamless team operation.
What We’re Looking For
- A confident, polished communicator with a passion for luxury service.
- Strong operational knowledge of Opera, PDQ terminals, and front desk processes.
- A team player who thrives in a dynamic, high-end hospitality environment.
- Attention to detail, initiative, and a warm, welcoming attitude.
Benefits
- Holidays: 28 days holiday including 8 public holidays.
- Contributory pension scheme.
- Refer a friend bonus: 500 (subject to successfully completed 6 months probation).
- Discounted dental and health cover with HSF.
- Great discounts with Melia Hotels Worldwide: Friends & family discounts.
- Personal Development programs with unlimited access to online learning platform.
- Awards and Recognition Programs with loyalty bonuses and referral incentives.
- Career growth: opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
- Highstreet discounts with Perks at Work.
- Meals on duty, Payday Parties and Laundry.
Our People and Commitment
At Meliá we are VIP great professionals who make everyday life easier and exceptional. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is \”Towards a sustainable future, from a responsible present\”. Thanks to all our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the \”Protect Your Application\” page.
If you want to be \”Very Inspiring People\”, follow us on: INSTAGRAM TIKTOK LINKEDIN INDEED GLASSDOOR
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The Level Receptionist employer: Melia White House
Contact Detail:
Melia White House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Level Receptionist
✨Tip Number 1
Familiarise yourself with the Opera and PDQ systems before your interview. Understanding how these systems work will not only boost your confidence but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in a luxury service context. Role-play scenarios where you welcome guests or handle queries, as this will help you convey warmth and professionalism during the interview.
✨Tip Number 3
Research Meliá Hotels and their commitment to diversity and inclusion. Being knowledgeable about the company's values will allow you to align your answers with their mission and demonstrate that you are a good cultural fit.
✨Tip Number 4
Prepare examples of how you've delivered exceptional customer service in the past. Highlighting specific instances where you went above and beyond will illustrate your capability to provide the 5-star experience they are looking for.
We think you need these skills to ace The Level Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you provided exceptional guest experiences, as this aligns with the responsibilities of a Receptionist at Meliá.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury service and your ability to create memorable guest experiences. Mention specific skills, such as your operational knowledge of systems like Opera and PDQ, which are crucial for the role.
Highlight Soft Skills: In your application, focus on soft skills that are essential for the role, such as communication, attention to detail, and a warm, welcoming attitude. Provide examples of how you've demonstrated these skills in past positions.
Show Enthusiasm for the Brand: Express your enthusiasm for Meliá Hotels and their commitment to luxury service and diversity. Research the company culture and values, and reflect this understanding in your application to show you're a great fit for their team.
How to prepare for a job interview at Melia White House
✨Showcase Your Communication Skills
As a Receptionist, you'll be the first point of contact for guests. Practice clear and confident communication, and be ready to demonstrate your ability to handle various guest interactions with warmth and professionalism.
✨Familiarise Yourself with Hotel Systems
Since the role requires knowledge of Opera and PDQ systems, make sure you understand how these systems work. If possible, do a bit of research or even a mock check-in/check-out process to show your readiness.
✨Emphasise Your Attention to Detail
The job demands a high level of attention to detail. Prepare examples from your past experiences where your meticulous nature led to positive outcomes, especially in customer service settings.
✨Demonstrate Your Passion for Luxury Service
Meliá is all about providing a 5-star experience. Be prepared to discuss what luxury service means to you and how you can contribute to creating memorable experiences for guests.
