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- Tasks: As a Luggage Porter, you'll greet guests and handle their luggage with care.
- Company: Join Meliá, a global hotel brand known for its family-like culture and growth opportunities.
- Benefits: Enjoy a salary of ÂŁ25,958, hotel discounts, health cashback, meals on duty, and more!
- Why this job: Be part of a vibrant team in a stunning hotel near Regent's Park, perfect for career growth.
- Qualifications: Must have a driving license, knowledge of London, and eligibility to work in the UK.
- Other info: Experience a supportive environment that values diversity and promotes personal development.
The predicted salary is between 22000 - 29000 ÂŁ per year.
Luggage Porter
Department: Front Office
Location: London, UK
Reports to: Head Concierge, Assistant Head Concierge, Concierge
Package: Competitive salary + benefits
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders,
where your potential to grow, lead, and inspire has no limits. It’s knowing
that the world is yours — that you can elevate your career across countless
destinations, all while being part of one warm, supportive, and passionate
family.
It is experiencing one of the most exciting journeys of your
life, a journey where personal and professional growth will accompany you at
every step.
Are you ready to take the reins of your professional career
and explore new inspiring opportunities within Meliá?
What’s in it for you?
• Competitive salary plus service charge
• 28 days’ holiday including public holidays
• Hotel discounts worldwide for you, your friends & family
• Meals on duty
• Health cash back plan and discounted dental cover
• Company pension scheme
• Loyalty rewards and referral bonus (£500)
• Access to Meliá’s global e-learning platform
• Career opportunities across 350+ hotels worldwide
• High-street discounts through Perks at Work
• Pay Day Parties and team celebrations
Mission:
As Luggage Porter, you will promote the best
possible image of the hotel through excellent guest service on the hotel
forecourt, ensuring the smooth handling of luggage, transport arrangements, and
general guest support. You will maintain operational standards, Health &
Safety, and contribute to a welcoming, 5-star experience for all guests.
Key Responsibilities:
• Maintain high
standards of Health & Safety, Fire, and Security, ensuring full compliance
with policies and procedures.
Attend and participate in all required training, fire
drills, and departmental meetings.
• Provide a
professional guest service, including luggage assistance, handling enquiries,
and resolving complaints effectively.
• Ensure cleanliness
and presentation of all departmental areas, including entrances and forecourt.
• Plan, organise,
and oversee daily departmental operations, ensuring alignment with hotel
objectives.
• Maintain accurate
shift handover records and ensure follow-up on all required actions.
• Monitor
departmental supplies, staffing cover, and cost control to ensure efficient
operations.
• Promote teamwork,
communication, and staff welfare across all departments.
• Act in the best
interests of the company, supporting equal opportunities policies and
undertaking reasonable additional duties as required.
What we’re Looking For
• Previous experience
in a luggage porter, doorman, or guest-facing role, ideally within a luxury or
high-end hotel
• A professional,
service-driven attitude with excellent communication skills
• Strong attention to
detail and a proactive approach to guest service
• Ability to work
well under pressure, remaining calm and courteous at all times
• Full, clean driving
licence and a reliable team player with good organisational skills
At Meliá we are all VIP ?
Great professionals who make everyday life easier and
exceptional. From junior roles to senior leadership, all team members bring
unique qualities that make working at Meliá an opportunity for constant growth
and a passport to create your future wherever you want.
Our warmth, proximity, and passion for what we do make
working at Meliá an unforgettable experience, full of emotional moments and
always with the feeling that you belong to a big family — VIP People.
At Meliá Hotels International, we are committed to equal
opportunities and celebrate diversity, creating an inclusive and accessible
environment for all. We also promote sustainability, building a responsible
present and a better future.
If you want to be “Very Inspiring People” ,
follow us on:
INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR
Luggage Porter employer: Melia White House
Contact Detail:
Melia White House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Familiarise yourself with the local area, especially Regent's Park and the surrounding shopping streets. Knowing key landmarks and transport links will help you provide better service to guests and show your commitment to the role.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. As a Luggage Porter, you'll be the first point of contact for guests, so being friendly and approachable is crucial in creating a welcoming atmosphere.
✨Tip Number 3
Understand the importance of health and safety regulations in a hotel environment. Being knowledgeable about these practices will not only help you perform your duties effectively but also demonstrate your professionalism during interviews.
✨Tip Number 4
Show enthusiasm for personal development and career growth opportunities within the company. Mentioning your eagerness to learn and progress can set you apart from other candidates and align with Meliá's values.
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Luggage Porter. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service or hospitality. Emphasise any previous roles where you managed luggage or provided assistance to guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Meliá and how you can contribute to their team.
Highlight Soft Skills: In your application, emphasise soft skills such as communication, problem-solving, and teamwork. These are crucial for handling guest interactions and ensuring a positive experience.
How to prepare for a job interview at Melia White House
✨Know the Hotel and Its Values
Before your interview, take some time to research Meliá White House. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their family.
✨Demonstrate Excellent Communication Skills
As a Luggage Porter, you'll be the first point of contact for guests. Practice clear and polite communication, both verbal and non-verbal. During the interview, showcase your ability to handle guest interactions professionally, as this is crucial for creating a welcoming atmosphere.
✨Highlight Your Knowledge of London
Since knowledge of London is a requirement, be prepared to discuss your familiarity with the city. Mention popular landmarks, transport options, and any personal experiences that demonstrate your understanding of the area. This will show that you can assist guests effectively.
✨Prepare for Health and Safety Questions
Given the emphasis on health and safety in the job description, be ready to discuss your understanding of these practices. Familiarise yourself with basic health and safety protocols and be prepared to explain how you would ensure a safe environment for both guests and staff.
