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- Tasks: Provide excellent guest service, handle luggage, and ensure a welcoming hotel experience.
- Company: Join Meliá, a global hotel brand with a supportive family culture.
- Benefits: Competitive salary, 28 days holiday, worldwide hotel discounts, and career growth opportunities.
- Why this job: Be part of a passionate team and elevate your career across 350+ hotels worldwide.
- Qualifications: Experience in guest-facing roles, strong communication skills, and a professional attitude.
- Other info: Enjoy a dynamic work environment with celebrations and loyalty rewards.
The predicted salary is between 24000 - 36000 £ per year.
Department: Front Office
Location: London, UK
Reports to: Head Concierge, Assistant Head Concierge, Concierge
Package: Competitive salary + benefits
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead, and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.
What’s in it for you?
- Competitive salary plus service charge
- 28 days’ holiday including public holidays
- Hotel discounts worldwide for you, your friends & family
- Meals on duty
- Health cash back plan and discounted dental cover
- Company pension scheme
- Loyalty rewards and referral bonus (£500)
- Access to Meliá’s global e-learning platform
- Career opportunities across 350+ hotels worldwide
- High-street discounts through Perks at Work
- Pay Day Parties and team celebrations
Mission: As Luggage Porter / Doorman, you will promote the best possible image of the hotel through excellent guest service on the hotel forecourt, ensuring the smooth handling of luggage, transport arrangements, and general guest support. You will maintain operational standards, Health & Safety, and contribute to a welcoming, 5-star experience for all guests.
Key Responsibilities:
- Maintain high standards of Health & Safety, Fire, and Security, ensuring full compliance with policies and procedures. Attend and participate in all required training, fire drills, and departmental meetings.
- Provide a professional guest service, including luggage assistance, handling enquiries, and resolving complaints effectively.
- Ensure cleanliness and presentation of all departmental areas, including entrances and forecourt.
- Plan, organise, and oversee daily departmental operations, ensuring alignment with hotel objectives.
- Maintain accurate shift handover records and ensure follow-up on all required actions.
- Monitor departmental supplies, staffing cover, and cost control to ensure efficient operations.
- Promote teamwork, communication, and staff welfare across all departments.
- Act in the best interests of the company, supporting equal opportunities policies and undertaking reasonable additional duties as required.
What we’re Looking For:
- Previous experience in a luggage porter, doorman, or guest-facing role, ideally within a luxury or high-end hotel
- A professional, service-driven attitude with excellent communication skills
- Strong attention to detail and a proactive approach to guest service
- Ability to work well under pressure, remaining calm and courteous at all times
- Full, clean driving licence and a reliable team player with good organisational skills
At Meliá we are all VIP - Great professionals who make everyday life easier and exceptional. From junior roles to senior leadership, all team members bring unique qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family — VIP People. At Meliá Hotels International, we are committed to equal opportunities and celebrate diversity, creating an inclusive and accessible environment for all. We also promote sustainability, building a responsible present and a better future.
Luggage Porter/Doorman in London employer: Melia White House
Contact Detail:
Melia White House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter/Doorman in London
✨Tip Number 1
Get to know the hotel scene in London! Research Meliá and other hotels in the area. Understanding their vibe and values will help you tailor your approach when you meet them.
✨Tip Number 2
Network like a pro! Attend local hospitality events or join online groups. Connecting with people in the industry can lead to insider info about job openings and even referrals.
✨Tip Number 3
Practice your guest service skills! Role-play common scenarios you might face as a Luggage Porter/Doorman. The more prepared you are, the more confident you'll feel during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Meliá family.
We think you need these skills to ace Luggage Porter/Doorman in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and hospitality. A little warmth goes a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any previous experience that relates to being a Luggage Porter or Doorman. We love seeing how your past roles have prepared you for this position, so connect the dots for us and show how you can bring value to our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits right there!
How to prepare for a job interview at Melia White House
✨Know the Hotel Inside Out
Before your interview, take some time to research Meliá and its values. Familiarise yourself with their mission, the services they offer, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Guest Service Skills
As a Luggage Porter/Doorman, excellent guest service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled difficult situations or complaints, as this will demonstrate your problem-solving skills and professionalism.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the high standards expected at Meliá. Remember, you’re aiming to embody the 5-star experience they promise to their guests.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or training opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company. It’s a great way to leave a lasting impression!
