The world is yours with Meli
Joining Meli is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. Its knowing that the world is yours with opportunities to build your career across destinations worldwide all while being part of one warm, supportive, and passionate family.
About Meli Hotels International
Meli Hotels International is one of the worlds leading hotel companies, with a presence across more than 40 countries and a portfolio of over 350 hotels worldwide. In the UK, Meli operates hotels in key destinations including London, Manchester, Liverpool and Newcastle.
Joining Meli means becoming part of a truly international hospitality group, with opportunities to grow and develop your career across the UK and destinations around the world.
Groups & Events Sales Manager
Department: Groups & Events Sales
Location: Melia White House
Report to: Head of Groups & Events Sales
Package: competitive + bonus
Whats in it for you?
Competitive salary plus variable bonus scheme
Global career opportunities across more than 350 hotels worldwide
Exclusive hotel rates for you, your friends & family with Meli Hotels Worldwide
Company pension scheme
Refer-a-friend bonus (£500 after successful completion of probation)
29 days holiday including public holidays
Health cash plan & discounted dental cover with HSF
Unlimited access to Melis global e-learning platform
Awards & recognition programmes
High-street discounts through Perks at Work
Complimentary meals on duty
Loyalty rewards and additional employee benefits
About the Role
We are seeking an experienced and commercially driven Groups & Events Sales Manager to manage group and event enquiries across our London Cluster Hotels. The successful candidate will lead enquiries from initial contact through to contract signature and receipt of the first deposit, delivering an exceptional client experience while maximising conversion, revenue and profitability. Working closely with internal stakeholders, the role will ensure accurate sales administration, effective team coordination and a seamless handover to the on-site Planning team.
Key Responsibilities
Manage group and event enquiries from initial enquiry through to signed contract and receipt of the first deposit, ensuring a professional and customer-focused sales process.
Qualify client requirements and prepare tailored proposals, quotations and contracts in line with approved commercial guidelines.
Negotiate rates, packages and contractual terms to maximise revenue, conversion and profitability.
Build and maintain strong client relationships, acting as the primary point of contact throughout the sales cycle.
Conduct hotel showrounds and site inspections, showcasing accommodation, meeting facilities and event spaces.
Identify and secure upselling opportunities across bedrooms, meeting spaces, food and beverage packages, and other hotel services.
Ensure accurate management of enquiries, bookings, contracts and client records within MARS and other internal systems.
Support the Head of Groups & Events Sales with departmental coordination, reporting, forecasting and business performance analysis.
Provide guidance, coaching and day-to-day support to team members, while acting as deputy in the Head of Departments absence.
Collaborate with Finance, Credit Control and operational teams to ensure deposits, contractual requirements and handovers are completed accurately and efficiently.
What We Are Looking For
Proven experience in groups, events, hotel sales or hospitality sales, with a strong track record of converting enquiries into revenue.
Excellent commercial awareness, negotiation skills and the ability to maximise sales opportunities.
Strong client relationship management and customer service skills, with the ability to build lasting partnerships.
Experience preparing proposals, contracts, forecasts and sales reports with a high level of accuracy and attention to detail.
Confident communicator with strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience supporting, coaching or leading team members, with the ability to provide guidance and deputise for senior management when required.
Good knowledge of hotel sales systems, CRM platforms and Microsoft Office applications.
A proactive, results-driven approach with a commitment to delivering outstanding client service and achieving business objectives
Because belonging to the great Meli family is being VIP
At Meli, our people are at the heart of everything we do. From entry-level roles to senior leadership, everyone contributes something unique. We are all Very Inspiring People, connected by passion, warmth, and a commitment to creating exceptional experiences and that includes you.
Our Commitment to Diversity & Inclusion
Meli Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. Our differences make us stronger and help us build a responsible present and a sustainable future.
Eligibility to work in the UK is required.
If you want to be a Very Inspiring Person, apply now and start your journey with Meli.
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Groups & Events Sales Manager in London employer: Melia White House
Melia White House is an exceptional employer, offering a vibrant work culture in the heart of London where hospitality meets excellence. With competitive salaries, generous holiday allowances, and opportunities for professional growth through e-learning, employees are empowered to thrive in their roles while delivering outstanding service to our VIP guests. Join us to be part of a dedicated team that values collaboration and personal development in a dynamic environment.
