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For Companies At a Glance
- Tasks: Ensure a smooth and welcoming overnight experience for guests at Meliá White House.
- Company: Join the vibrant Meliá family, known for its supportive culture and global opportunities.
- Benefits: Enjoy a competitive salary, global career prospects, and exclusive hotel rates.
- Why this job: Be the face of hospitality during the night and make a real impact on guest experiences.
- Qualifications: Previous night reception or front office experience and strong customer service skills.
- Other info: Diverse and inclusive workplace with excellent career growth and learning opportunities.
The predicted salary is between 24000 - 33600 £ per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, learn, and develop has no limits. It's knowing that the world is yours — that you can build your career across multiple countries, all while being part of one warm, supportive, and passionate family.
About the Hotel
Meliá White House is a stylish and newly refurbished hotel, ideally located next to Regent's Park and within walking distance of Oxford Circus and Regent Street. With excellent transport links including Warren Street, Great Portland Street, and Regent's Park Underground stations just five minutes away, the hotel offers modern comfort, elegant design, and exceptional service in the heart of London.
What's in it for you?
- Competitive salary plus service charge
- Global career opportunities across 350+ Meliá hotels worldwide
- Exclusive hotel rates for you, your friends and family
- Meals on duty
- Company pension scheme
- Refer-a-friend bonus (£500 after successful completion of probation)
- 28 days' holiday including public holidays
- Health cash plan discounted dental cover with HSF
- Unlimited access to Meliá's global e-learning platform
- High-street discounts through Perks at Work
- Loyalty rewards and recognition programmes
Mission
As a Night Receptionist, you will be responsible for ensuring a smooth, safe, and welcoming overnight experience for our guests. You will be the main point of contact during the night, delivering professional, warm, and efficient service while maintaining the highest standards of security, accuracy, and guest satisfaction.
Key Responsibilities – Night Front Office Operations
- Welcome and check in guests in a warm, professional, and genuine manner, addressing guests by name whenever possible
- Carry out check-out procedures accurately and informatively
- Ensure full awareness of hotel availability and actively upsell and cross-sell to maximise occupancy and revenue
- Adhere to all hotel credit policies, handling payments with accuracy and attention to detail
- Observe and comply with all security, health, and safety regulations during night shifts
- Handle guest enquiries and complaints efficiently, escalating to senior management when necessary
- File arrival registration cards and update all relevant guest information
- Process and file all restaurant, bar, and room service dockets
- Close city ledgers and third-party payments for next-day departures
- Maintain a calm, professional approach at all times, especially during emergencies
What we're looking for
- Previous experience in a similar Night Reception or Front Office role
- Strong knowledge of OPERA PMS
- Fluency in English (Spanish language skills are an advantage)
- Excellent communication and customer service skills
- A responsible, organised, and proactive approach to work
- Eligibility to work in the UK is essential
Because belonging to the great Meliá family is being VIP. At Meliá, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone is valued for their unique contribution. We are all Very Inspiring People, united by our passion, warmth, and commitment to excellence — and that includes you.
Our Commitment to Diversity Inclusion
We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across all our teams, fostering a respectful and supportive workplace for everyone. We believe our differences make us stronger and help us build a more responsible and sustainable future. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Night Receptionist in England employer: Melia White House
Contact Detail:
Melia White House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in England
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role at Meliá.
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and professional side shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for guests, so be genuine and engaging.
✨Tip Number 3
Do your homework! Familiarise yourself with Meliá’s values and mission. Knowing about their commitment to diversity and inclusion will help you stand out as a candidate who aligns with their culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities directly from Meliá, making it easier for us to connect with you.
We think you need these skills to ace Night Receptionist in England
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Receptionist role and how you can contribute to our warm and welcoming environment.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in night reception or front office roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your customer service expertise!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out — it helps us see your strengths at a glance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits right there!
How to prepare for a job interview at Melia White House
✨Know the Hotel Inside Out
Before your interview, make sure to research Meliá White House thoroughly. Familiarise yourself with its location, amenities, and unique selling points. This will not only show your genuine interest but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night. Prepare examples from your past experiences where you've provided exceptional customer service or handled difficult situations. This will demonstrate your ability to maintain a calm and professional approach.
✨Practice OPERA PMS Knowledge
Since strong knowledge of OPERA PMS is essential for this role, brush up on your skills or learn the basics if you're not familiar. Being able to discuss how you've used similar systems in the past can give you an edge in the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and opportunities for growth. This shows that you're not just interested in the job, but also in being part of the Meliá family.
