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- Tasks: Create unforgettable experiences for guests and deliver exceptional customer service.
- Company: Join the warm and passionate Meliá family in a modern hotel setting.
- Benefits: Competitive salary, 28 days holiday, health cash plan, and global employee discounts.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Positive attitude, strong attention to detail, and excellent communication skills.
- Other info: Diverse and inclusive workplace with career development opportunities worldwide.
The predicted salary is between 22710 - 30894 £ per year.
The world is yours with Meliá. Joining Meliá is to embark on a journey without borders, where the possibilities to grow, learn, and develop are endless. It is knowing that the world is yours — that you can build your career across multiple destinations — all while feeling part of one big, warm, and passionate family.
About Meliá White House: Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent's Park and within walking distance of the world-famous shopping areas of Oxford Circus and Regent Street. Warren Street, Great Portland Street, and Regent's Park underground stations are all within a five-minute walk, making the hotel a prime destination for both leisure and business travellers.
What's in it for you?
- Competitive salary plus service charge
- 28 days' holiday including public holidays
- Contributory pension scheme
- Health cash plan and discounted dental cover with HSF
- Refer-a-friend bonus of £500 (after successful completion of probation)
- Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
- Food beverage discounts (subject to outlet participation)
- Unlimited access to Meliá's global online learning platform
- Career development opportunities across more than 350 hotels worldwide
- High-street discounts through Perks at Work
- Payday parties and team celebrations
Mission: As a Guest Experience Agent, you will be responsible for creating outstanding first impressions and delivering a welcoming, efficient, and personalised service to all guests. You will be a visible presence in the hotel lobby and public areas, particularly during busy periods, ensuring every guest feels valued from arrival to departure.
Key Responsibilities:
- Deliver exceptional customer service with professionalism, warmth, and attention to detail
- Personalise each guest's stay, anticipating needs and exceeding expectations
- Prepare for and manage VIP arrivals, including greeting and escorting guests to their rooms
- Support Reception, Luggage Porters, Business Centre, and outlets during peak periods
- Handle guest enquiries and complaints promptly, professionally, and in line with hotel procedures
- Remain calm and act appropriately during emergency situations, following hotel safety procedures
- Carry out duties as directed by the Guest Experience Manager to maintain service excellence
What are we looking for?
- A positive, proactive team player
- Strong attention to detail and passion for customer service
- Fluency in English (Spanish is an advantage)
- Excellent communication and interpersonal skills
- Eligibility to work in the UK is essential
Because belonging to the great Meliá family is being VIP. At Meliá, our people are at the heart of everything we do. From junior roles to senior leadership, everyone brings unique value. Our warmth, proximity, and passion make working at Meliá an unforgettable experience — one where you truly feel part of a global family of Very Inspiring People.
Our Commitment to Diversity Inclusion: Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across all teams, creating a respectful and supportive workplace free from discrimination of any kind. We believe our differences strengthen us and help build a more responsible and sustainable future. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Guest Experience Agent in England employer: Melia White House
Contact Detail:
Melia White House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent in England
✨Tip Number 1
Get to know the company! Research Meliá Hotels and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Guest Experience Agent, you'll need to shine in front of guests. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former Meliá employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Meliá family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Guest Experience Agent in England
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Guest Experience Agent role. Highlight your relevant experience and skills that match what we’re looking for, like attention to detail and a proactive attitude.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at Melia White House
✨Know the Company Inside Out
Before your interview, take some time to research Meliá Hotels and their values. Understand their commitment to customer service and how they create memorable experiences for guests. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Guest Experience Agent, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your attention to detail and how you handle difficult situations with professionalism and warmth.
✨Practice Your Communication Skills
Excellent communication is crucial in this role. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable expressing your thoughts and showcasing your interpersonal skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in the Guest Experience Agent role. This shows your genuine interest in the position and helps you determine if Meliá is the right fit for you.
