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- Tasks: Be the welcoming face of our luxury hotel, ensuring a 5-star experience for every guest.
- Company: Join Meli, a global family offering endless growth opportunities in the hospitality industry.
- Benefits: Enjoy hotel discounts, health cashback plans, meals on duty, and a contributory pension scheme.
- Why this job: Create magical moments for guests while working in a dynamic, high-end environment.
- Qualifications: Confident communicator with a passion for luxury service and operational knowledge of front desk processes.
- Other info: Join a culture of recognition and reward, with fantastic career growth opportunities across 350+ hotels.
The predicted salary is between 23000 - 31000 £ per year.
The world is yours with Meli. Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
About Meli White House Hotel NW1 3UP: Meli White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regents Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regents Park underground stations are all within a 5-minute walk.
Join our team as a Receptionist and be the welcoming face of The Level, our exclusive luxury experience. You’ll ensure every guest enjoys 5-star service, from arrival to departure. Salary at £27,583.40 plus Service charge.
Mission: To provide a warm, professional, and personalized welcome to every guest, ensuring their journey from check-in to check-out is seamless, memorable, and reflective of a five-star experience.
Responsibilities will include, but are not limited to:
- Deliver a personalized 5-star experience to every guest, ensuring unmatched attention to detail from arrival to departure.
- Deliver a warm, personalized welcome and create memorable guest experiences.
- Manage check-in and check-out efficiently using Opera and PDQ systems.
- Promote hotel services and upsell to enhance guest satisfaction and revenue.
- Handle guest queries and feedback with professionalism and care.
- Maintain high grooming standards and represent the brand with elegance.
- Support loyalty programs and encourage guest engagement with Melia Rewards.
- Ensure data privacy, safety, and compliance with all hotel protocols.
- Be flexible and proactive, contributing to a seamless team operation.
What We’re Looking For:
- A confident, polished communicator with a passion for luxury service.
- Strong operational knowledge of Opera, PDQ terminals, and front desk processes.
- A team player who thrives in a dynamic, high-end hospitality environment.
- Attention to detail, initiative, and a warm, welcoming attitude.
Because belonging to the great Meli family is being VIP.
Holidays: 28 days holiday including 8 public holidays.
Contributory pension scheme.
Refer a friend bonus: £500 (subject to successfully completed 6 months probation).
Discounted dental and health cover with HSF.
Great discounts with Melia Hotels Worldwide: (Friends & families discounts).
Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.
Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives.
Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
High street discounts: with Perks at Work.
At Meli we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meli Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present".
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
The Level Receptionist employer: Melia White House Hotel
Contact Detail:
Melia White House Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Level Receptionist
✨Tip Number 1
Familiarise yourself with the Opera and PDQ systems, as these are crucial for managing check-ins and check-outs efficiently. Consider taking a short online course or watching tutorial videos to boost your confidence in using these systems.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. Focus on delivering a warm and professional welcome, as well as handling guest queries with care, which is essential for providing that five-star experience.
✨Tip Number 3
Research Meli Hotels and their values to understand their commitment to luxury service and guest satisfaction. This knowledge will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 4
Network with current or former employees of Meli Hotels through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace The Level Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you provided a high level of service, particularly in luxury environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Meli's commitment to providing a five-star experience. Mention specific skills that align with the job description, such as your operational knowledge of systems like Opera and PDQ.
Showcase Your Communication Skills: In your application, demonstrate your polished communication abilities. Use clear and professional language, and consider including examples of how you've effectively handled guest queries or feedback in the past.
Highlight Attention to Detail: Since attention to detail is crucial for this role, provide examples in your application that showcase your ability to manage tasks meticulously. This could include experiences where you ensured a seamless check-in/check-out process or maintained high grooming standards.
How to prepare for a job interview at Melia White House Hotel
✨Research the Hotel
Before your interview, take some time to learn about Meli White House Hotel. Familiarise yourself with its services, values, and the unique luxury experience it offers. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a receptionist, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively handled guest interactions in the past, showcasing your ability to provide a warm and professional welcome.
✨Demonstrate Attention to Detail
Attention to detail is crucial in delivering a five-star experience. During the interview, highlight specific examples where your attention to detail made a difference in a previous role. This could be anything from managing bookings accurately to ensuring guest requests are met.
✨Prepare for Role-Play Scenarios
You may be asked to participate in role-play scenarios during the interview to assess your problem-solving skills and guest interaction abilities. Practice common situations, such as handling a guest complaint or upselling hotel services, to show your readiness for the role.
