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- Tasks: Supervise the Food & Beverage team and ensure high standards are met.
- Company: Join Meli White House, a modern hotel near Regents Park with a family-like culture.
- Benefits: Enjoy up to £29,934 salary, hotel discounts, health cashback, and loyalty rewards.
- Why this job: Be part of a supportive team with endless growth opportunities and a vibrant work environment.
- Qualifications: Previous supervisory experience and excellent customer service skills required.
- Other info: 28 days holiday, career development programs, and a commitment to equality and diversity.
The predicted salary is between 24900 - 25000 £ per year.
The world is yours with Meli. Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About Meli White House Hotel NW1 3UP: Meli White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regents Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regents Park underground stations are all within a 5-minute walk.
Salary Package: Up to £29,934 plus service charges | Hotel discounts | Health cashback plan | Meals on duty | Pension scheme | Loyalty rewards and referral bonuses | And much more!
Mission: We are looking for an enthusiastic and dynamic Food & Beverage Supervisor to join our team at Meli White House! You will play a key role in supervising the Food and Beverage team, ensuring that everything runs smoothly according to our high standards. In this role, you will also help develop and enhance our Food & Beverage Standard Operating Procedures.
Responsibilities will include, but are not limited to:
- Ensure that all food and beverage team members are fully trained on the hotel's Health and Safety Policy and adhere to safe working practices at all times, including compliance with Liquor and Licensing Laws, food hygiene, and safety regulations.
- Have expert knowledge of all food items, dishes, wines, and beverages across our various Food & Beverage departments.
- Lead and motivate the team to ensure efficient operations and cost control.
- Resolve guest and customer complaints with speed, professionalism, and care.
- Play a key role in the implementation of Food and Beverage promotions.
- Coordinate mandatory training for all staff, ensuring the rota aligns with training needs.
- Support junior staff with e-learning courses and provide assistance when needed.
- Foster a positive and professional work environment, maintaining strong, respectful relationships with a diverse team.
What We're Looking For:
- Excellent customer service skills.
- Previous experience as a team leader or supervisor is a must.
- Fluent in English.
- Eligibility to work in the UK.
If you're ready to take your career to the next level and join a supportive, thriving team, we'd love to hear from you!
Holidays: 28 days holiday including 8 public holidays
Contributory pension scheme
Refer a friend bonus: £500 (subject to successfully completed 6 months probation)
Discounted dental and health cover with HSF
Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
High street discounts: with Perks at Work
Pay Day Parties
At Meli we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meli Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.
Contact Detail:
Melia White House Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Supervisor
✨Tip Number 1
Familiarise yourself with Meli White House's values and culture. Understanding their commitment to customer service and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your knowledge of food and beverage standards, especially in relation to health and safety regulations. Being able to discuss these confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples from your previous experience where you've successfully led a team or resolved customer complaints. This will showcase your leadership skills and ability to handle challenges effectively.
✨Tip Number 4
Network with current or former employees of Meli Hotels. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Food & Beverage Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage supervision. Include specific examples of how you've led teams, resolved customer complaints, and implemented training programs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Meli White House. Mention your understanding of their values and how your skills align with their mission to provide excellent customer service.
Showcase Your Knowledge: Demonstrate your expertise in food and beverage by mentioning specific dishes, wines, or beverages you are familiar with. This shows your passion and readiness for the role.
Highlight Team Leadership Skills: Emphasise your previous experience as a team leader or supervisor. Provide examples of how you've motivated teams and maintained a positive work environment, which is crucial for this position.
How to prepare for a job interview at Melia White House Hotel
✨Know Your Menu
Familiarise yourself with the food and beverage offerings at Meli White House. Be prepared to discuss specific dishes, wines, and beverages, showcasing your expertise and passion for the culinary world.
✨Demonstrate Leadership Skills
As a Food & Beverage Supervisor, you'll need to lead a team. Share examples from your past experiences where you've successfully motivated and managed a team, highlighting your ability to resolve conflicts and enhance team performance.
✨Emphasise Customer Service
Excellent customer service is crucial in this role. Prepare to discuss how you've handled guest complaints in the past, focusing on your approach to resolving issues quickly and professionally.
✨Show Enthusiasm for Training
Training is a key part of the role. Talk about your experience in coordinating training sessions or mentoring junior staff, and express your commitment to fostering a positive learning environment.
