Joining Meliá is to embark on a journey without borders,
where your potential to grow, develop, and inspire has no limits. It’s knowing
that the world is yours — with opportunities to build your career across
destinations worldwide — all while being part of one warm, supportive, and
passionate family.
Department: Guest Experience
Location: Melia London Kensington, UK
Package: Up to £26,500 per year + Service Charge
What’s in it for you?
- Competitive salary up to £26,500 + service charge
- Global career opportunities across more than 350 hotels worldwide
- Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
- Company pension scheme
- Refer-a-friend bonus (£500 after successful completion of probation)
- 28 days’ holiday including public holidays
- Health cash plan & discounted dental cover with HSF
- Unlimited access to Meliá’s global e-learning platform
- Awards & recognition programmes
- High-street discounts through Perks at Work
- Meals on duty
Mission
As a Luggage Porter at Meliá London Kensington, you will be the first and last impression of the hotel. You will welcome guests with confidence and warmth, ensuring their arrival and departure experiences are seamless and memorable. Your professionalism, energy, and attention to detail will play a vital role in delivering exceptional guest experiences.
Key Responsibilities – Guest Experience Excellence
- Welcome guests with warmth and confidence, providing assistance at all hotel entrances
- Handle guest luggage with care, efficiency, and professionalism from arrival to departure
- Deliver outstanding service while anticipating and responding to guest needs
- Assist with day-to-day Front Office operations, maintaining organisation and efficiency
- Manage guest requests, feedback, or complaints promptly and professionally
- Maintain clear communication via radio, written, and face-to-face interaction
- Adhere to all health & safety, fire safety, and security procedures
- Support regular fire safety drills and operational training
- Work collaboratively with Front Office and other departments to ensure seamless service
What we’re looking for
- Valid UK driving licence
- Passion for hospitality and delivering exceptional guest experiences
- Strong stamina and energy — comfortable working on your feet in a fast-paced environment
- Excellent knowledge of London, including key attractions, hotspots, and hidden gems
- Fluent in English, both spoken and written
- Confident communicator with a professional and positive attitude
Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do. From junior roles to senior leadership, everyone brings something unique. We are all Very Inspiring People , connected by passion, warmth, and the desire to create exceptional experiences — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. We believe that our differences make us stronger and help us build a responsible present and a sustainable future.
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Luggage Porter in London employer: Melia London Kensington
Meli Hotels International is an exceptional employer that offers a vibrant and inclusive work culture, where every team member is valued and encouraged to reach their full potential. With competitive salaries, generous benefits, and the unique opportunity to grow your career across a global network of over 350 hotels, working at Meli London Kensington means being part of a passionate family dedicated to excellence in hospitality.
