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- Tasks: Lead the front desk team to deliver outstanding guest experiences.
- Company: A top hospitality provider in vibrant London.
- Benefits: Competitive pay, diverse workplace, and opportunities for growth.
- Why this job: Join a passionate team and make a difference in guest satisfaction.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
- Other info: Embrace diversity and be part of a welcoming family.
The predicted salary is between 30000 - 42000 £ per year.
A leading hospitality provider in London is seeking a Reception Supervisor to manage front desk operations. In this role, you will ensure exceptional service standards and support the reception team in providing a seamless guest experience.
Ideal candidates should have previous supervisory experience in hospitality and demonstrate strong leadership and communication skills. An equal opportunity employer, we embrace diversity and encourage you to join our passionate family.
Front Office Leader — Guest Experience Supervisor in London employer: Melia London Kensington
Contact Detail:
Melia London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Leader — Guest Experience Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for reception supervisor roles and practice your answers. Highlight your leadership experience and how you've handled guest complaints in the past to show you're the perfect fit for the team.
✨Tip Number 3
Showcase your personality! When you apply through our website, make sure your application reflects your passion for hospitality. A friendly, approachable tone can go a long way in making a memorable impression.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Front Office Leader — Guest Experience Supervisor in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to exceptional guest service and how you’ve gone above and beyond in previous roles.
Highlight Your Leadership Skills: As a Front Office Leader, we want to see your supervisory experience front and centre. Talk about times when you’ve led a team, resolved conflicts, or improved processes. This will show us you’re ready to support our reception team effectively.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the posting, like 'guest experience' and 'communication skills', to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our passionate family!
How to prepare for a job interview at Melia London Kensington
✨Know the Company Inside Out
Before your interview, do some homework on the hospitality provider. Understand their values, mission, and what sets them apart in London’s competitive market. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated your team to deliver exceptional service, as this is crucial for the role.
✨Practice Your Communication Skills
Effective communication is key in hospitality. During the interview, practice clear and confident communication. You might even want to role-play common scenarios you could face at the front desk, showcasing your ability to handle guest inquiries and complaints with ease.
✨Emphasise Your Commitment to Guest Experience
Make it clear that providing a seamless guest experience is your top priority. Share specific strategies or initiatives you've implemented in previous roles that enhanced guest satisfaction. This will show that you’re not just about managing operations, but genuinely care about the guests’ experience.
