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- Tasks: Welcome guests, manage check-ins/outs, and handle requests with a smile.
- Company: Join Meliá, a vibrant hotel chain with a family-like culture and global opportunities.
- Benefits: Enjoy competitive pay, hotel discounts, health plans, and a supportive work environment.
- Why this job: Be part of a dynamic team in a unique hotel, fostering personal growth and career advancement.
- Qualifications: Experience in hospitality, fluent English, and knowledge of Opera system required.
- Other info: 28 days holiday, referral bonuses, and access to online learning for career development.
Social network you want to login/join with:
Joining
Meliá is to embark on a journey without borders because the possibilities of
growing and training here are endless. It is knowing that the world is yours
and that you can work in many countries. And all with the feeling that you are
part of a big family.
INNSiDE
Newcastle
A hotel
with a great deal of personality in downtown Newcastle. One part history, one part avant-garde, a vibrant
combination that is perfectly reflected in this unique urban hotel. Located on
the city\’s historic quayside and with views of the River Tyne. A magnificent
location and easy access, make it the ideal base for exploring everything that
Newcastle has to offer.
** Salary package: £12.40plus service charge // Hotel discounts // Health cash back plan // Meals on duty // Pension
scheme // Loyalty rewards and referral bonuses // many more**
Receptionist 0 hours contract – 12 months
Responsibilities
will include, but are not limited to:
· Be fully conversant with check-in
and check-out procedures.
· Deal with any guest requests
during pre-arrivals and throughout their stay, ensuring the information is
communicated and/or recorded accurately.
· To promote and upsell additional
services on check-in.
· Adhere to all hotel credit
policies, taking care with payments and seeking support from the departmental
leaders when necessary.
· Observe
all security and Health & Safety regulations.
· Answer
all telephone calls promptly and efficiently.
· Know
the current day’ availability.
· Enrol guests to the Melia
Rewards program and explain the benefits of joining.
What are we looking for?
·
Experience in a
related activity
·
Fluency in English
·
Knowledge of the Operasystem
The successful candidate must
already have eligibility to work in the UK.
Because belonging to
the great Meliá family is being VIP
·
Holidays: 28 days’ holiday including 8 public holidays (pro-rata)
·
Contributory pension
scheme
·
Refer a friend bonus: £500 (subject to successfully completed 6 months’
probation)
·
Discounted dental and
health cover with HSF
·
Travel & Food
discounts: excellent employee special rates in Melia
Hotels worldwide for our team members, their friends & families while
travelling and staying in our hotels including F&B discount (subject to
individual outlets)
·
Personal Development: programs designed to support your career right from
the start, with unlimited access to online learning platform
·
Career growth:fantastic opportunity to progress and access to a
network of over 350 hotels across the world (subject to local right to work rules)
·
High street discounts:
with Perks at Work
Great professionals who make everyday life easier
and exceptional. From the junior to the most senior, all of them have unique
and important qualities that make working at Meliá an opportunity for constant
growth and a passport to create your future wherever you want.
Our
warmth, proximity and passion for what we do make working at Meliá an
unforgettable experience, full of emotional moments and always with the feeling
that you belong to a big family where we have people like you,VIPPeople.
At Meliá Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management
and the principles contained in Human Resources policies. We also prioritize
disseminating throughout the entire staff a corporate culture committed to
effective equality, and raising awareness about the need to act jointly and
globally.
We promote our
commitment toequality and diversity, avoiding any kind of discrimination, especially
related to reasons of disability, race, religion, gender, or age. We believe
thatdiversity and inclusion among our employees are
essential for our success as a global company.
Additionally, we
support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is \”Towards a sustainable future, from a responsible
present\”. Thanks to all our collaborators, we
make it possible.
If you want to be
“Very Inspiring People”, follow us on:
#J-18808-Ljbffr
Receptionist employer: Melia Hotels International
Contact Detail:
Melia Hotels International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Meliá and what they offer will help you engage with guests more effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in English. As a receptionist, you'll be the first point of contact for guests, so being articulate and friendly is key to making a great impression.
✨Tip Number 3
Get comfortable with the Opera system or similar hotel management software. If you can demonstrate your ability to quickly learn and adapt to these systems, it will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service experience during the interview. Share specific examples of how you've handled guest requests or resolved issues in the past to highlight your suitability for the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a receptionist at Meliá. Familiarise yourself with check-in and check-out procedures, guest requests, and upselling services.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous roles in hospitality or customer service. Emphasise your fluency in English and familiarity with the Opera system, as these are key requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your desire to be part of the Meliá family. Mention specific reasons why you want to work at Meliá and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Melia Hotels International
✨Know the Hotel Inside Out
Before your interview, make sure to research INNSiDE Newcastle thoroughly. Familiarise yourself with its history, location, and unique features. This will not only show your genuine interest but also help you answer questions more effectively.
✨Practice Check-in and Check-out Procedures
As a receptionist, you'll need to be well-versed in check-in and check-out processes. Practise explaining these procedures clearly and confidently, as this is likely to come up during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled guest requests or complaints in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service, as this is crucial for the role.
✨Show Enthusiasm for Upselling
Since promoting and upselling additional services is part of the job, think of ways you can demonstrate your enthusiasm for this aspect. Be ready to discuss any previous experience you have in sales or upselling, even if it's not directly related to hospitality.
