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- Tasks: Lead the Reception Department, ensuring top-notch guest satisfaction and smooth daily operations.
- Company: Join Meli, a vibrant hotel group with endless growth opportunities and a family-like culture.
- Benefits: Enjoy a competitive salary, hotel discounts, health perks, and a contributory pension scheme.
- Why this job: Be part of a dynamic team in a unique urban hotel, making every guest's experience exceptional.
- Qualifications: Experience in hospitality is essential; fluency in English and another language is a plus.
- Other info: This is a maternity cover role for 12 months, offering fantastic career growth opportunities.
The predicted salary is between 22800 - 34800 £ per year.
The world is yours with Meli. Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
INNSiDE Newcastle is a hotel with a great deal of personality in downtown Newcastle. One part history, one part avant-garde, a vibrant combination that is perfectly reflected in this unique urban hotel. Located on the city's historic quayside and with views of the River Tyne, it is the ideal base for exploring everything that Newcastle has to offer.
Salary package: £28,300 plus commission on upsells, hotel discounts, health cash back plan, meals on duty, pension scheme, loyalty rewards and referral bonuses, and many more.Main Job Purpose: To manage the daily operations of the Reception Department, ensuring guest satisfaction and maximum customer care through an efficient and courteous service, to the required standards of the hotel. To monitor, train and build on current standards and implement new procedures where necessary.
Responsibilities will include, but are not limited to:
- To actively demonstrate excellence in customer care and service, whilst maintaining high levels of respect and a professional image at all times within the hotel.
- To provide maximum support to the front desk team with the objective of alleviating problems or delays, which may occur on check-in or checkout.
- To delegate tasks and set objectives to both assistant and sub-departmental managers and supervisors on a regular basis.
- To be responsible in conjunction with the Human Resources department for the employment and training of staff, ensuring all training manuals are kept up to date, and any training needs identified.
- To make certain that all rotas are arranged in accordance with business levels, ensuring all overtime is effectively controlled in co-ordination with the General Manager, and that all time sheets are correctly completed and delivered on time.
- To supervise the allocation of bedrooms with regard to tour groups, VIPs and regular guests, ensuring any special requests are met.
- To maintain a high standard of appearance at all times, personally and within the team, ensuring all uniforms are clean and well presented.
- To ensure that the hotel credit procedures are carried out and strictly adhered to at all times, and that all records are accurate and up to date.
- To hold regular team briefings, and meetings on a one-to-one basis, ensuring all Reception staff is aware of any relevant promotions, Sales and Marketing activities etc. A departmental meeting to be held at least once a month.
- To actively promote the selling of the hotel and its facilities, and the up-selling of the bedrooms wherever necessary.
- To ensure that the departmental and corporate product targets are achieved (Melia Rewards, up-selling).
What are we looking for?
- Experience in a related activity in the hospitality sector.
- Fluency in English and an additional language would be a plus.
- Knowledge of the Opera system.
- Organisation and leadership along with teamwork skills.
The successful candidate must already have eligibility to work in the UK.
Benefits:
- Competitive Salary
- Holidays: 29 days holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months probation)
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
At Meli we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family.
At Meli Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present".
Reception Manager Maternity Cover employer: Melia Hotels International
Contact Detail:
Melia Hotels International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager Maternity Cover
✨Tip Number 1
Familiarise yourself with the specific operations of a hotel reception. Understanding the daily challenges and tasks that come with managing a front desk will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Meli values excellent customer care, so be ready to discuss your approach to ensuring guest satisfaction.
✨Tip Number 3
Network with current or former employees of Meli Hotels. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
✨Tip Number 4
Research the specific location of INNSiDE Newcastle and its unique offerings. Being knowledgeable about the hotel and its surroundings will show your genuine interest in the position and the brand.
We think you need these skills to ace Reception Manager Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous roles where you managed a team or provided excellent customer service, as these are key for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to manage a reception team and ensure guest satisfaction.
Highlight Language Skills: If you speak an additional language, be sure to mention it in your application. This can set you apart from other candidates and is particularly valuable in a diverse hotel environment.
Showcase Leadership Experience: In your application, provide examples of how you've successfully led a team in the past. Discuss any training or mentoring you've done, as well as how you've handled challenges in a customer-facing role.
How to prepare for a job interview at Melia Hotels International
✨Showcase Your Customer Service Skills
As a Reception Manager, your ability to provide excellent customer care is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for guests in previous roles.
✨Demonstrate Leadership Qualities
Highlight your experience in managing teams and delegating tasks effectively. Be ready to discuss how you motivate and train staff to maintain high standards of service.
✨Familiarise Yourself with the Hotel's Offerings
Research INNSiDE Newcastle and its unique features. Being knowledgeable about the hotel will allow you to answer questions confidently and show your enthusiasm for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as how you would handle a busy check-in period or a guest complaint. Practising these scenarios can help you respond effectively during the interview.
