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- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a fantastic experience.
- Company: Join Meli, a vibrant hotel chain with endless growth opportunities and a family-like culture.
- Benefits: Enjoy competitive pay, hotel discounts, health plans, and a supportive work environment.
- Why this job: Be part of a unique hotel experience in Newcastle, with chances for personal and professional growth.
- Qualifications: Experience in hospitality, fluency in English, and eligibility to work in the UK required.
- Other info: Access to a global network of over 350 hotels and a commitment to equality and diversity.
The world is yours with Meli. Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
INNSiDE Newcastle: a hotel with a great deal of personality in downtown Newcastle. One part history, one part avant-garde, a vibrant combination that is perfectly reflected in this unique urban hotel. Located on the city's historic quayside and with views of the River Tyne. A magnificent location and easy access make it the ideal base for exploring everything that Newcastle has to offer.
Salary package: £15516.86 plus service charge, hotel discounts, health cash back plan, meals on duty, pension scheme, loyalty rewards and referral bonuses, many more.Part-time Receptionist (24 hours/week)
Responsibilities will include, but are not limited to:
- Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & when possible, addressed by their name.
- To be fully conversant with check-out procedures in an informative & helpful manner.
- Project a helpful and enthusiastic attitude while offering choices, anticipating & identifying guest expectations, in order to ensure that guests' needs are met & where possible exceeded.
- Be aware of the current hotel availability and propose up-sell and cross-sell whenever it is possible, to maximize room occupancy and hotel revenue.
- To present all accounts to company and agency bills with compliant back-up.
- Provide to our guests the corresponding invoice related to payment taken.
- To observe all security, health and safety regulations.
- To be fully conversant and capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
- To carry out all duties with due regard for the specifications of relevant & related legislation.
- To undertake any other reasonable duties as directed by senior reception staff or management.
- To file all new arrivals registration cards after they have been completed by the guest with their personal details, ensuring contact details are accurate.
What are we looking for?
- Experience in a related activity
- Fluency in English
- Knowledge of the Opera system
The successful candidate must already have eligibility to work in the UK.
Competitive Salary
Holidays: 28 days holiday including 8 public holidays (pro-rata)
Contributory pension scheme
Refer a friend bonus: £500 (subject to successfully completed 6 months probation)
Discounted dental and health cover with HSF
Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
High street discounts: with Perks at Work
At Meli we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meli Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.
Contact Detail:
Melia Hotels International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its unique features. Knowing about INNSiDE Newcastle's history and location will help you engage with guests and provide personalised service, which is key for a receptionist role.
✨Tip Number 2
Brush up on your customer service skills. As a receptionist, you'll be the first point of contact for guests, so demonstrating a warm and professional attitude is essential. Practice scenarios where you anticipate guest needs and respond positively.
✨Tip Number 3
Get to know the Opera system if you can. While it's mentioned in the job description, having a basic understanding or even some experience with hotel management software can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Meli Hotels. They can provide insights into the company culture and what it takes to succeed as a part-time receptionist, giving you an edge in your application.
We think you need these skills to ace Part-time Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles where you interacted with guests, handled check-ins, or managed inquiries.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Meli Hotels that attract you, such as their commitment to employee development and diversity.
Showcase Your Language Skills: Since fluency in English is required, ensure you mention your language proficiency clearly. If you speak additional languages, highlight them as they can be a great asset in a hotel environment.
Highlight Customer Service Skills: In your application, provide examples of how you've gone above and beyond to meet customer needs in past roles. This will demonstrate your ability to create a welcoming atmosphere for guests.
How to prepare for a job interview at Melia Hotels International
✨Show Your Warmth
As a hotel receptionist, your ability to make guests feel welcome is crucial. Practice a friendly greeting and remember to use guests' names whenever possible. This personal touch can make a significant difference in their experience.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel's amenities, services, and local attractions. Being knowledgeable will help you answer guests' questions confidently and allow you to suggest upsells effectively.
✨Demonstrate Problem-Solving Skills
Prepare for scenarios where you might need to handle guest complaints or emergencies. Think of examples from past experiences where you successfully resolved issues, showcasing your ability to stay calm under pressure.
✨Highlight Your Team Spirit
Meli values a sense of family and teamwork. Be ready to discuss how you've collaborated with others in previous roles and how you can contribute to a positive work environment at the hotel.
