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- Tasks: Lead night reception operations, ensuring guest satisfaction and safety.
- Company: Join Meli, a global hospitality brand known for its warmth and family-like culture.
- Benefits: Enjoy 28 days holiday, career growth opportunities, and exclusive travel discounts.
- Why this job: Be part of a dynamic team in a vibrant city, making memorable experiences for guests.
- Qualifications: Previous hotel reception experience and strong customer service skills required.
- Other info: Embrace a diverse and inclusive workplace committed to equality and sustainability.
The predicted salary is between 22792 - 30688 £ per year.
The world is yours with Meli. Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries, all with the feeling that you are part of a big family.
About INNSiDE Liverpool: British style, contemporary architecture and Spanish hospitality combine to perfection in this city hotel in the heart of downtown Liverpool. Lively Castle Street and Liverpool Town Hall are just a stone's throw from the hotel. The refined design, services and facilities in this extraordinary hotel reflect all the energy and vitality of this dynamic city.
We are looking for a Night Reception Supervisor to join our team and ensure a seamless, high-quality guest experience throughout the night. This role supports the Night Manager and steps in during their absence, playing a key part in the safety, security, and satisfaction of our guests.
Responsibilities will include, but are not limited to:
- Oversee night reception operations and support the Night Manager
- Deliver smooth check-ins/outs and handle guest enquiries with professionalism
- Ensure high service standards and support team training and development
- Conduct nightly security checks and respond to any incidents
- Accurately complete night audits and handle payments per hotel policies
- Promote Meli Rewards and upsell hotel services
- Communicate effectively across shifts and with day teams
What We're Looking For:
- Previous experience in hotel reception or front office, ideally in a supervisory capacity
- Strong customer service and communication skills
- Ability to stay calm under pressure and handle overnight operations confidently
- A team player with a hands-on approach and eye for detail
- The successful candidate must already have eligibility to work in the UK.
Join us and be part of a global hospitality brand that values excellence, development, and a warm guest experience even after dark.
Benefits:
- 28 days holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months probation)
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
At Meli we are all VIP great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meli Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.
Contact Detail:
Melia Hotels International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Reception Supervisor
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Meli and what makes it unique will help you stand out during interviews, as you can demonstrate your enthusiasm and understanding of the brand.
✨Tip Number 2
Network with current employees or those in similar roles. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experience where you've successfully handled guest complaints or managed a team under pressure, as these are key aspects of the Night Reception Supervisor role.
✨Tip Number 4
Showcase your customer service skills in any interactions you have with the recruitment team. Whether it's through emails or phone calls, demonstrating your professionalism and approachability can leave a lasting impression.
We think you need these skills to ace Night Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or supervisory roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to handle night operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Reception Supervisor role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, focus on key skills such as communication, problem-solving, and teamwork. Provide examples of how you've successfully managed stressful situations or trained team members in the past.
Show Enthusiasm for Meli: Express your excitement about the opportunity to work with Meli and how you align with their values of excellence and development. Mention any specific aspects of the company culture that resonate with you.
How to prepare for a job interview at Melia Hotels International
✨Showcase Your Customer Service Skills
As a Night Reception Supervisor, you'll be the face of the hotel during the night shift. Be prepared to share specific examples of how you've handled guest inquiries or complaints in the past, demonstrating your strong customer service skills.
✨Demonstrate Leadership Experience
Since this role involves supporting the Night Manager and overseeing operations, highlight any previous supervisory experience you have. Discuss how you've trained or developed team members and maintained high service standards.
✨Prepare for Situational Questions
Expect questions that assess your ability to stay calm under pressure. Think of scenarios where you've had to manage difficult situations or emergencies, and explain how you handled them effectively.
✨Familiarise Yourself with Hotel Operations
Research the hotel's operations, especially regarding night reception duties. Understanding processes like check-ins, audits, and security checks will show your commitment and readiness for the role.
