At a Glance
- Tasks: Lead the Reception team, ensuring excellent guest service and smooth operations.
- Company: Join Meliá, a global family with endless growth opportunities.
- Benefits: Competitive salary, discounts, health plans, gym access, and professional development.
- Other info: Diverse and inclusive workplace with opportunities to learn multiple languages.
- Why this job: Be part of an inspiring journey in a vibrant hotel environment.
- Qualifications: Supervisory skills and a passion for customer service.
The predicted salary is between 25200 - 30800 £ per year.
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Explore Newcastle’s most exciting new 4* lifestyle hotel, perfect for business and leisure.
Job Summary: You will lead and supervise the daily shift on Reception, ensuring Receptionists carry out all duties to the required standard and that all guests are attended to with the utmost courtesy. You will be assisting the Reception Management in the implementation of new procedures, co-ordination of training and development.
Duties and responsibilities:
- Make all staff on duty aware of the daily availability and handovers.
- Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently with guidance from the Reception Management.
- Ensure the hotel’s procedure is adhered to at all times.
- Ability to work without supervision.
- Coordinate VIPs and groups arrival.
- Undertake Duty Management shifts.
- Manage development needs within the team.
- Communication with other departments to ensure correct procedures are followed.
Your Benefits include:
- A competitive salary and incentives.
- Excellent discounts through our global My Melia Reward programme for you, your family and friends.
- Life Assurance.
- A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing.
- Perkbox, with access to 1000s of deals and discounts.
- Complimentary gym access to support your physical wellbeing (some restrictions at peak times).
- Lots of opportunities to develop and progress as part of our global family.
- Melia Hotels International Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
- An array of diversity, inclusion, and social events and activities creating opportunities to celebrate.
- Complimentary meals on duty.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Reception Supervisor in Newcastle upon Tyne employer: Melia Hotels International
Meliá Hotels International is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee development. With flexible working hours and opportunities for growth within the luxury hospitality sector, you will be part of a dynamic team dedicated to creating memorable experiences for our guests in the heart of Greater London.
Contact Details:
Melia Hotels International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Melia Hotels International. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Melia Hotels International
Don't be shy about reaching out to Melia Hotels International directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Melia Hotels International and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Melia Hotels International
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
