At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide local recommendations.
- Company: Join the vibrant team at Innside by Melia Newcastle, a 4-star lifestyle hotel.
- Benefits: Competitive salary, healthcare support, gym access, and exclusive discounts.
- Other info: Flexible hours, growth opportunities, and a diverse, inclusive work environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hospitality, excellent communication, and problem-solving skills.
The predicted salary is between 10 - 12 £ per hour.
Join us at Innside by Melia Newcastle, a 4‑star lifestyle hotel located on the historic Quayside. The role is a part‑time contract of 24 hours per week (3 days per week).
Responsibilities
- As the receptionist, you will be the first point of contact for guests, welcoming them warmly, managing check‑in/out, and providing local recommendations.
- You will deliver efficient and courteous service, anticipate guests’ needs, and support the overall guest experience.
Qualifications
- Experience in a similar hospitality role, ideally in a comparable size environment.
- Excellent communication skills, natural warmth, and professionalism.
- Problem‑solving and complaint‑handling abilities.
- Flexibility and adaptability to changing schedules.
- Ability to work independently while following departmental guidelines.
Benefits
- A competitive salary and incentives.
- Access to the global My Melia Rewards programme for you, family, and friends.
- Healthcare cash plan for physical and mental well‑being support.
- Perkbox membership with access to discounts and deals.
- Complimentary gym access (subject to peak‑time restrictions).
- Opportunities for growth across the Global Melia Hospitality family.
- Learning academy through eMelia, with up to 12 languages offered.
- Inclusive diversity, equity, and social events under the 'We're Social' value.
- Complimentary meals during duty hours.
- My MeliáRewards exclusive loyalty benefits and My MeliáBenefits programme.
- Flexible remuneration packages.
- Exclusively discounted products and services.
- Support for healthy lifestyles and charitable initiatives.
Equal Employment Opportunity
We are an equal opportunity employer. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We value diversity and inclusion among our teammates.
Hotel Receptionist in Newcastle upon Tyne employer: Melia Hotels International
Meliá Hotels International is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee development. With flexible working hours and opportunities for growth within the luxury hospitality sector, you will be part of a dynamic team dedicated to creating memorable experiences for our guests in the heart of Greater London.
Contact Details:
Melia Hotels International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Newcastle upon Tyne
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Melia Hotels International and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hotel Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Melia Hotels International that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Melia Hotels International.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Melia Hotels International get a sense of who you are beyond your experience!
How to prepare for a job interview at Melia Hotels International
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Melia Hotels International and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
