At a Glance
- Tasks: Coordinate exciting events and groups, ensuring seamless communication and exceptional service.
- Company: Join the vibrant Meliá family in a dynamic Manchester hotel.
- Benefits: 28 days holiday, career development, discounts, and a supportive work culture.
- Other info: Opportunities for growth across 350+ hotels worldwide.
- Why this job: Be part of a global team, making unforgettable experiences for guests.
- Qualifications: Sales experience, strong communication skills, and a passion for hospitality.
The predicted salary is between 30000 - 32450 £ per year.
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About INNSiDE Manchester: Contemporary architecture, avant-garde British style and a dash of Spanish warmth and friendliness combine to perfection in a city hotel in one of Manchester’s most dynamic and lively districts. Surrounded by restaurants, museums, boutiques and theatres that perfectly reflect the vibrancy and excitement of this amazing city.
Groups & Events Coordinator Mission: Responsible for maximizing profits in all hotel areas through the planning and coordination of groups and planning of events in the hotel, assisting meeting planners or customers directly and ensuring that quality and service standards exceed customer expectations at all times.
Responsibilities will include, but are not limited to:
- Group Coordination: Serve as the main contact for groups after the contract is signed, ensuring seamless communication between the group and the hotel.
- Pricing & Contracting for Events: Prepare pricing quotes for all group requests related to social events. Handle the entire contract and planning process for short-lead inquiries (those with arrival dates within 14 days of the inquiry). Aim to maximize revenue from food, beverages, meeting rooms, and other hotel services. Draft and finalize service contracts once services are confirmed.
- Pre-Convention Meetings: Organize and lead pre-convention (pre-con) meetings to establish strong connections between department heads and the group’s meeting planner.
- Payment Management: Track and manage deposits and payments according to contract terms, keeping the pro-forma invoice updated and sending it to the client as needed.
- Site Inspections & Group Support: When requested by the Hotel Manager, participate in site inspections and support the group and sales departments. This is especially important for inspections that require in-depth technical knowledge of hotel facilities.
- Handover from Sales: Receive the group file from the Group Sales Executive, review the contract, program details, and any blocked rooms. Collaborate with the Group Sales Coordinator to contact the client, introduce yourself as their new point of contact for planning and group stay logistics, and confirm all contracted services. A detailed handover document from the Group Sales Executive will also be provided to ensure a smooth transition.
What we are looking for?
- Experience within a sales role, preferable hotel background.
- Experience in working to budgets and KPI's.
- Sales conversion experience.
- Knowledge on meeting and event set ups, proposals, enquiry quotes etc.
- Knowledge of PMS Opera Cloud (not essential).
- Excellent personal presentation.
- Fluent in English. Additional Spanish would be preferable.
The successful candidate must already have eligibility to work in the UK.
Holidays: 28 days’ holiday including 8 public holidays
Contributory pension scheme
Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
Discounted dental and health cover with HSF
Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
High street discounts: with Perks at Work
Meals on duty, Payday Parties and Laundry
At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.
Group & Event Coordinator in Manchester employer: Melia Hotels International
Meliá Hotels International is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee development. With flexible working hours and opportunities for growth within the luxury hospitality sector, you will be part of a dynamic team dedicated to creating memorable experiences for our guests in the heart of Greater London.
Contact Details:
Melia Hotels International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Group & Event Coordinator in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Melia Hotels International. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Melia Hotels International
Don't be shy about reaching out to Melia Hotels International directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group & Event Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Melia Hotels International and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Melia Hotels International
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
