Assistant Front of House Manager in Manchester

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Offering a fresh approach to hospitality, INNSiDE by Melia Manchester is our 4* lifestyle hotel with close proximity to the cosmopolitan shopping area and business district in Manchester City Centre. Boasting 208 bedrooms, 5 conference rooms, and a wellness suite complete with gym, sauna, and steam room, Innside Manchester is the perfect choice for both stylish business travellers and unique leisure guests.

Job Summary: To assist the Front of House Manager in managing the daily operation of the Reception area, controlling the allocation of guest rooms with emphasis on regular guests, VIPs, and corporate clients, ensuring the guest history system is closely monitored, constantly updated and used at all times.

Duties and responsibilities:

• To ensure all staff are trained and accurate training records are kept.
• To act as a Duty Manager, ensuring the reception team on duty are supervised and aware of the room count, special events/functions and any specific room type overbooking.
• To be totally supportive and promote the service culture values to the Reception team enabling them to provide the highest level of service at all times.
• To ensure accurate billing and corrections as directed by the Cluster finance team.

What are we looking for?

• Experience in a branded hotel environment.
• Excellent communication skills.
• Complaint handling skills.
• Experience training and supporting a team.

Your Benefits include:

• A competitive salary and incentives.
• Excellent discounts through our global My Melia Reward programme for you, your family and friends.
• A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing.
• Perkbox, with access to 1000s of deals and discounts.
• Complimentary gym access to support your physical wellbeing (some restrictions at peak times).
• Lots of opportunities to develop and progress as part of our global family Melia Hotels International.
• Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
• An array of diversity, inclusion, and social events and activities creating opportunities to celebrate.
• Complimentary meals on duty.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.