Night Manager in London

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

As Night Manager, you will ensure full management supervision of the hotel during night hours, maintaining seamless operations, accurate reporting and exceptional guest service. You will lead the night team, ensuring all procedures, security standards and financial controls are followed, while acting as the senior decision-maker in the absence of senior management.

• Oversee the hotel during night operations, ensuring smooth and efficient service at all times.
• Act as Duty Manager, taking full responsibility for the hotel overnight.
• Ensure all night audit reports and system processes are completed accurately and on time.
• Supervise and support the night team, ensuring awareness of occupancy levels, events and operational priorities.
• Deliver excellent guest service, handling queries and resolving complaints efficiently.
• Support the front desk team to ensure smooth check-in and check-out processes.
• Maintain a safe and secure environment, ensuring compliance with health & safety, fire and licensing regulations.
• Monitor and enforce financial procedures, including credit control, allowances and adjustments.
• Ensure effective communication and handover between day and night teams.
• Maintain accurate logs of incidents, actions and operational updates.

• Experience in Front Office or Night Management within a hotel environment.
• Strong knowledge of hotel operations, night audit and Duty Management procedures.
• Proven ability to lead and supervise teams effectively.
• Strong guest service skills with experience handling complaints and problem-solving.
• Excellent organisational skills and attention to detail.
• Good understanding of financial controls and reporting processes.
• Knowledge of health & safety, fire safety and security procedures.
• Confident decision-maker with the ability to work independently.
• Strong communication skills and ability to work across departments.
• Flexibility to work overnight shifts.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team.

Benefits:

• My Meliá Rewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My Meliá Benefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.