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- Tasks: Lead the Front Office team to ensure exceptional guest experiences and service excellence.
- Company: Join Meliá, a global hospitality leader with endless growth opportunities.
- Benefits: Enjoy flexible compensation, exclusive discounts, and a loyalty rewards programme.
- Why this job: Be part of a diverse team and make a real impact in the hospitality industry.
- Qualifications: Degree in Hospitality preferred; previous management experience is a plus.
- Other info: Work in a dynamic environment with a commitment to equality and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Job mission:
As Front Office Manager, you will be responsible for managing the daily operation of the Front Office Department, ensuring guest satisfaction and maximum customer care through an efficient and courteous service. Your mission is to lead and develop the Front Office team, ensure service excellence, and deliver a seamless guest experience aligned with Meliá brand standards.
Your responsibilities:
- Ensure the effective management of Front Office operations to deliver exceptional guest satisfaction.
- Lead, train, and develop Front Office and Reception teams, ensuring consistent behaviours and service standards.
- Develop close working relationships with all departments to ensure strong collaboration and operational alignment.
- Ensure staffing levels are planned and managed correctly within budgeted guidelines and forecasted hotel occupancy.
- Develop, maintain, and manage a flexible pool of staff to ensure operational coverage through effective rota planning.
- Build strong relationships with guests to enhance their journey, maximise sales opportunities, and generate future business.
- Promote and embed the ME service culture values across the Front Office team at all times.
- Work alongside the HR Manager to support recruitment initiatives, including local colleges and universities partnerships.
- Collaborate with the HR Manager to deliver induction programmes and support ongoing performance and development discussions.
- Ensure Front Office Standard Operating Procedures are followed, updated, and actively used as training tools within the team.
What are we looking for:
- Education: Degree or qualification in Hospitality, Tourism, or a related field preferred.
- Experience: Previous experience in a Front Office management or supervisory role within a hotel environment.
- Strong leadership, communication, and organisational skills.
- Customer-focused mindset with a passion for service excellence.
- Ability to manage teams, staffing levels, and operational priorities effectively.
- Fluent English required; additional languages are an advantage.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present".
Front Office Manager in London employer: Melia Hotels International
Contact Detail:
Melia Hotels International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to alumni from your school. You never know who might have a lead on that perfect Front Office Manager role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for service excellence shine through. Meliá is all about guest satisfaction, so make sure they see how much you care about creating amazing experiences.
✨Tip Number 3
Research, research, research! Dive deep into Meliá’s values and culture. Understanding their commitment to equality and sustainability will help you align your answers during interviews and show that you’re a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Meliá family. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager role. Highlight your relevant experience in hospitality and any leadership roles you've held. We want to see how your skills align with our mission of delivering exceptional guest satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for service excellence and how you can contribute to our team. We love seeing candidates who are genuinely excited about joining Meliá and making a difference.
Showcase Your Leadership Skills: As a Front Office Manager, strong leadership is key. In your application, share examples of how you've successfully led teams or improved service standards in previous roles. We’re looking for someone who can inspire and develop others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing company culture there!
How to prepare for a job interview at Melia Hotels International
✨Know the Company Inside Out
Before your interview, dive deep into Meliá's values, mission, and culture. Understand their commitment to service excellence and how they promote diversity and inclusion. This knowledge will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved guest satisfaction. Highlight your ability to train and develop staff, as this is crucial for the role.
✨Demonstrate Customer Focus
Meliá places a high emphasis on guest satisfaction. Be ready to discuss specific instances where you've gone above and beyond for guests. Share how you build relationships and create memorable experiences, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the Front Office team's dynamics, training programmes, and how Meliá supports career growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
