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For Companies At a Glance
- Tasks: Lead the Guest Service Line team to create unforgettable guest experiences.
- Company: Join Meliá Hotels International, a global leader in hospitality.
- Benefits: Enjoy flexible compensation, exclusive discounts, and wellness perks.
- Why this job: Be a brand ambassador and make a real impact on guest satisfaction.
- Qualifications: 2+ years in management, strong hotel operations knowledge, and excellent leadership skills.
- Other info: Diverse and inclusive workplace with opportunities for global travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Guest Experience Manager role at Meliá Hotels International. Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Job mission
As Guest Experience Manager, you will be the brand ambassador of the hotel, ensuring outstanding guest experiences at every touchpoint. Your mission is to personalise each stay, anticipate guest needs, lead the Guest Service Line team, and drive service excellence while supporting the hotel’s financial and operational objectives.
Your responsibilities
- Act as the hotel’s brand ambassador, ensuring full implementation of brand standards and service excellence.
- Deliver personalised guest experiences by anticipating needs and exceeding expectations at every touchpoint.
- Lead, manage, and motivate the Guest Service Line team to consistently achieve outstanding service levels.
- Handle and resolve guest incidents in line with established procedures and brand guidelines.
- Drive innovation by developing and implementing new guest experiences and service initiatives.
- Monitor and manage the departmental budget, identifying variances and implementing corrective actions.
- Support the achievement of departmental and overall hotel financial targets.
- Identify, develop, and retain high-potential talent within the team through effective leadership and coaching.
- Oversee rota planning, attendance, and absence management to ensure optimal staffing levels.
- Ensure full compliance with Health & Safety standards and procedures at all times.
What we’re looking for
- Minimum 2 years’ management experience in a Guest Experience or similar function.
- Strong knowledge of hotel operations and brand standards.
- Experience using hotel management systems and guest experience tools.
- Confident and inspiring leadership style with excellent communication skills.
- Highly organised with strong planning and prioritisation abilities.
- University degree in Tourism, Hospitality, Marketing, or similar (preferred).
- Fluency in English; additional languages are a plus.
Meliá Hotels International is committed to equal opportunities between women and men in the workplace and promotes diversity and inclusion. We also support sustainable growth through socially responsible practices.
Guest Experience Manager employer: Melia Hotels International
Contact Detail:
Melia Hotels International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Meliá Hotels International on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Meliá's brand values and recent initiatives. Show us that you’re not just another candidate; demonstrate how your experience aligns with their mission of delivering outstanding guest experiences.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for hospitality and guest experience!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a perfect fit for the Guest Experience Manager position!
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating memorable guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in hospitality and management. Use keywords from the job description to show that you understand what Meliá is looking for in a Guest Experience Manager.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon to ensure your message is easily understood. Remember, we want to see your personality, so don’t be afraid to let it shine!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure that your application reaches us quickly and securely, and you’ll have access to all the latest updates about the role.
How to prepare for a job interview at Melia Hotels International
✨Know the Brand Inside Out
Before your interview, dive deep into Meliá Hotels International's values, mission, and brand standards. Understanding their commitment to guest experience will help you articulate how you can embody their brand as a Guest Experience Manager.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've motivated teams in the past. Meliá is looking for someone who can inspire others, so be ready to discuss specific situations where you’ve led a team to success.
✨Anticipate Guest Needs
Think of scenarios where you’ve gone above and beyond to meet guest expectations. Be prepared to share these stories during your interview, as they’ll demonstrate your ability to personalise experiences and drive service excellence.
✨Budget Management Know-How
Brush up on your knowledge of budget management and financial targets. Be ready to discuss how you’ve previously managed budgets or implemented cost-saving measures while maintaining high service levels, as this is crucial for the role.
