At a Glance
- Tasks: Create unforgettable guest experiences and elevate the ME brand through personalised service.
- Company: Join Meli, a global hospitality leader with a warm and supportive culture.
- Benefits: Competitive pay, hotel discounts, health plan, and 29 days' holiday.
- Other info: Diverse and inclusive workplace with endless career growth opportunities.
- Why this job: Be part of a passionate team and shape memorable journeys for guests worldwide.
- Qualifications: Experience in luxury hospitality and a flair for guest relations.
The predicted salary is between 30000 - 40000 £ per year.
The world is yours with Meli. Joining Meli is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It's knowing that the world is yours - that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family.
Department: Guest Experience / Management
Location: London, UK
Reports to: Hotel Manager
Package: Competitive package, 10% annual performance bonus, plus service charge
What's in it for you?
- Competitive compensation package
- Global career opportunities across 350+ hotels
- Hotel discounts for you, your friends & family worldwide
- Health medical cash plan
- Company pension scheme 5%
- Loyalty rewards & refer-a-friend bonus
- 29 days' holiday including bank holidays
- Unlimited access to Meli's global e-learning platform
- Career growth within a global hospitality brand
- High-street savings through Perks at Work
- Meals on duty
Mission
As Aura Manager, you will bring the ME brand to life by shaping how guests feel throughout their journey. You will create emotionally engaging, culturally relevant and personalised experiences that go beyond traditional service, ensuring every interaction reflects the brand's lifestyle positioning and delivers a strong sense of value and connection.
Key Responsibilities
- Bring the ME brand to life through service style, guest interaction and atmosphere
- Curate and elevate the end-to-end guest journey, from arrival to departure
- Build strong relationships with VIP, loyal and high-value guests
- Anticipate guest needs and deliver personalised, meaningful experiences
- Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy
- Collaborate with Marketing to support events, activations and cultural programming
- Identify opportunities to enhance guest experience and perceived value
- Monitor guest feedback and implement continuous improvements
- Coordinate with all departments to ensure seamless and elevated service delivery
- Contribute to the development of signature touchpoints and brand-led experiences
What we're looking for
- Experience in luxury or lifestyle hospitality environments
- Background in Guest Experience, Front Office leadership, VIP relations or concierge
- Strong understanding of high-end service and personalised guest journeys
- Charismatic, emotionally intelligent and guest-focused approach
- Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy)
- Excellent communication and interpersonal skills
- Ability to think strategically and execute operationally
- Strong organisational skills and attention to detail
- Commercial awareness and understanding of guest value perception
- Fluency in English (additional languages are a plus)
At Meli, our people are the heart of everything we do. Whether you're stepping into leadership or continuing to grow your expertise, you'll be part of a culture defined by respect, collaboration, and passion. From our newest talents to our most experienced professionals, we are all Very Inspiring People - and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meli, we believe our differences make us stronger and help build a responsible present and a sustainable future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meli.
Assistant Guest Relations Manager employer: Melia Hotels International
Meli is an exceptional employer that offers a vibrant and inclusive work culture, where every team member is valued as part of the Meli family. With competitive compensation, extensive global career opportunities across over 350 hotels, and a commitment to employee growth through continuous learning and development, Meli ensures that your journey in hospitality is both meaningful and rewarding. Located in London, you will enjoy unique perks such as hotel discounts for friends and family, a generous holiday allowance, and a supportive environment that celebrates diversity and fosters collaboration.
Contact Details:
Melia Hotels International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Guest Relations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to current employees at Meli on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your charisma shine through. Meli values emotionally intelligent and guest-focused individuals, so be sure to highlight your passion for creating memorable experiences.
✨Tip Number 3
Research, research, research! Familiarise yourself with Meli's brand and values. Understand their approach to guest experience and think about how you can contribute to that. This will help you stand out as someone who truly gets what Meli is all about.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Meli family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Assistant Guest Relations Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest relations and hospitality. Make it engaging and memorable!
Tailor Your Application:Make sure to customise your application for the Assistant Guest Relations Manager role. Highlight your relevant experience in luxury or lifestyle hospitality and how it aligns with our mission at Meli. This shows us you’re genuinely interested!
Be Specific About Your Experience:Use specific examples from your past roles to demonstrate your skills in guest experience and relationship building. We love seeing how you've made a difference in previous positions, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Melia Hotels International
✨Know the Brand Inside Out
Before your interview, dive deep into Meli's brand values and mission. Understand how they bring their unique service style to life and think about how you can contribute to that. This will show your genuine interest and help you connect your experience with their expectations.
✨Showcase Your Guest Experience Skills
Prepare specific examples from your past roles where you've enhanced guest experiences or built strong relationships with VIPs. Highlight your ability to anticipate needs and deliver personalised service, as this is crucial for the Assistant Guest Relations Manager role.
✨Be Culturally Aware
Meli values cultural connections, so be ready to discuss your interests in lifestyle trends like art, music, and gastronomy. Share how you can use this knowledge to create engaging experiences for guests, making you a perfect fit for the role.
✨Ask Thoughtful Questions
Prepare insightful questions about the company culture, team dynamics, and how they measure guest satisfaction. This not only shows your enthusiasm but also helps you gauge if Meli is the right place for you to grow and thrive.
