Front of House Manager

Manchester Full-Time 36000 - 60000 £ / year (est.) No home office possible

\”The world is yours with Meliá\”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
Offering a fresh approach to hospitality INNSiDE by Melia Manchester is our 4* lifestyle hotel with close proximity to the cosmopolitan shopping area and business district in Manchester City Centre. Boasting 208 bedrooms, 5 conference rooms, and a wellness suite complete with gym, sauna, and steam room, Innside Manchester is the perfect choice for both stylish business travellers and unique leisure guests.v
Job Summary: The Front of House Manager is responsible for the efficient operation of the Front Office, Front of House experience, and Reservations departments. The Front of House Manager will ensure the brand standards are implemented and are consistent across all departments under their remit. Through regular training and coaching, they will promote the Innside service culture with all of our associates, ensuring our INNSiDERs understand and embody our values, and in turn create a unique and engaging guest experience aligned with the INNSiDE lifestyle brand.
Duties and Responsibilities

To provide continual training and development for employees in all Front office and Reservation in behaviours and procedures.
To develop a close working affiliation with all departments, colleagues and managers to ensure strong working relationships are met at all times.
To develop strong working relationships with our customers in order to maximise sales opportunities, enhance their customer journey and generate business for the future.
To ensure staffing levels are managed correctly within budgeted guidelines and appropriately forecasted to hotel occupancy.
To develop, maintain and manage a pool of staff who will help cover all eventualities on a rota basis.
To ensure all Front office goals meet budgeted targets.
Working closely with revenue, ensure room sales are optimised by helping achieve budgeted occupancy & room rates.
To ensure billing and control of revenues are maintained and maximised at all times.
To explore all sales opportunities through up-selling techniques and training of employees.
To understand & control departmental budgeted & actual payroll costs by allocating labour resources and rotas in line with forecasted business levels.

Requirements

Experience managing a team in a branded hotel environment.
Proven record of meeting KPIs and improving quality results.
Experience with a property management system, Opera Cloud is desirable but not essential.

Join our Company! Your Benefits include:

10% variable annual bonus scheme
Excellent discounts through our global My Melia Reward programme for you, your family and friends
Medical cash plan so you can claim money back for dental and optical appointments
Perkbox, with access to 1000s of deals and discounts
Complimentary gym access
Lots of opportunities to develop and progress as part of our global family Melia Hotels International
Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as \”We\’re Social!\” is one of our values
Complimentary meals on duty

Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIPPeople.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.