F&B Outlet Leader — Guest-Driven Service & Ops in City of Westminster

As a Food & Beverage Team Leader, you will support the smooth day-to-day operation of the Food & Beverage outlets, ensuring exceptional guest service and operational excellence during every shift. You will lead by example, motivate the team, and maintain the highest standards of hospitality, presentation, and professionalism in line with Meliá brand standards.

Responsibilities

• Supervise and coordinate the Food & Beverage team during shifts, ensuring smooth daily operations and excellent guest service.
• Lead by example, supporting and motivating team members to achieve high service standards.
• Allocate duties and responsibilities according to operational needs and business levels.
• Conduct shift briefings and communicate daily specials, VIP guests, events, and operational updates.
• Deliver warm, personalised, and professional guest experiences at all times.
• Demonstrate excellent knowledge of food and beverage menus and assist guests with recommendations.
• Promote additional sales opportunities and maximise guest satisfaction.
• Support the induction and training of new team members in line with hotel standards.
• Assist with stock monitoring and communicate shortages or ordering requirements to management.
• Take responsibility for the outlet in the absence of management and support operational decision-making.
• Maintain cleanliness, presentation, and compliance with hotel standards and health & safety procedures.
• Anticipate guest needs and exceed expectations whenever possible.

Qualifications

• Previous experience within Food & Beverage or luxury hospitality environments.
• Strong leadership and communication skills.
• Passion for delivering exceptional guest experiences.
• Excellent organisational skills and ability to work in a fast-paced environment.
• Professional, proactive, and service-driven attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• High attention to detail and commitment to quality service standards.

Benefits

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is 'Towards a sustainable future, from a responsible present'. Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.