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- Tasks: Lead guest experience initiatives and ensure unforgettable stays at our hotels in North UK.
- Company: Join Meliá, a global hospitality leader dedicated to creating exceptional guest experiences.
- Benefits: Enjoy 29 days holiday, discounts, career development, and a vibrant workplace culture.
- Why this job: Be the face of our brand and innovate guest services in a dynamic environment.
- Qualifications: 3+ years in hospitality, strong communication skills, and a passion for guest satisfaction.
- Other info: Join a diverse team committed to equality and sustainability in the hospitality industry.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about creating unforgettable guest experiences? Join our prestigious team as a Guest Experience Manager, responsible for INNSiDE by Meliá hotels in North UK (Manchester, Liverpool, Newcastle). You will be the driving force behind ensuring our guests' stays are personalized, seamless, and exceed their highest expectations. In this dynamic role, you will innovate guest services and uphold the highest standards of excellence. If you thrive in a fast-paced environment and have a keen eye for detail, we want you to be the face of our brand and elevate our guest experience to new heights!
Responsibilities will include, but are not limited to:
- Customer Experience: Personalize guest stays, anticipate needs, and exceed expectations using customer experience management tools.
- Digital Experience: Define and implement guests' digital experience according to our global strategy.
- Incident Management: Handle customer incidents following established protocols.
- Sensory Architecture: Develop and implement strategies for lighting, decoration, aroma, and piped music.
- Experience & Event Programs: Define and implement strategies for guest experiences and events.
- Innovative Experiences: Develop innovative experiences and services to keep the hotel at the forefront.
- Product Customization: Adapt standards to local customization needs.
What We’re Looking For:
- Based in Manchester or Liverpool (responsible for properties in Manchester, Liverpool, and Newcastle).
- 3+ years of experience in a similar role within the hospitality industry.
- Exceptional written & spoken English (Spanish is a plus!).
- Deep understanding of hotel operations, brand strategies, and customer experience tools.
- Ability to travel.
- Strong organizational, analytical, and problem-solving skills.
- Excellent communication and service-oriented mindset.
Ready to Elevate Guest Experiences? If you are a passionate and strategic thinker with a love for hospitality, apply now and join us in creating unforgettable experiences for our guests!
Benefits:
- 29 days’ holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
- Discounted dental and health cover with HSF
- Great discounts with Meliá Hotels Worldwide (Friends & family discounts)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
- Career growth: fantastic opportunity to progress and access a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts with Perks at Work
- Meals on duty, Payday Parties and Laundry
At Meliá, we are all VIP great professionals who make everyday life easier and exceptional. From junior to senior, all have unique qualities that make working at Meliá an opportunity for growth and a passport to create your future wherever you want. Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and HR policies. We prioritize disseminating a corporate culture committed to equality and raising awareness about acting jointly and globally. We promote our commitment to equality and diversity, avoiding discrimination based on disability, race, religion, gender, or age. We believe that diversity and inclusion are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present".
Guest Experience Manager North UK employer: Melia Hotels International S.A.(Meliá)
Contact Detail:
Melia Hotels International S.A.(Meliá) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager North UK
✨Tip Number 1
Familiarise yourself with Meliá's brand values and guest experience philosophy. Understanding their commitment to creating unforgettable experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Meliá, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Stay updated on the latest trends in hospitality and guest experience management. Being knowledgeable about innovative practices can set you apart as a candidate who is proactive and passionate about the industry.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that demonstrate your ability to enhance guest experiences. Tailoring your stories to reflect Meliá's focus on personalization and innovation will resonate well with the hiring team.
We think you need these skills to ace Guest Experience Manager North UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services and hospitality. Emphasise any roles where you personalised guest experiences or managed customer incidents, as these are key responsibilities for the Guest Experience Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating unforgettable guest experiences. Use specific examples from your past roles to demonstrate how you've exceeded guest expectations and innovated services.
Showcase Your Skills: Highlight your organisational, analytical, and problem-solving skills in both your CV and cover letter. Mention any experience with customer experience management tools and your understanding of hotel operations, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Guest Experience Manager.
How to prepare for a job interview at Melia Hotels International S.A.(Meliá)
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating unforgettable guest experiences. Share specific examples from your past roles where you went above and beyond to exceed guest expectations.
✨Demonstrate Your Knowledge of Hotel Operations
Familiarise yourself with the hotel operations and brand strategies relevant to Meliá. Be prepared to discuss how your experience aligns with their approach to customer service and innovative guest experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Think of scenarios where you successfully managed guest complaints or improved a service, and be ready to share those stories.
✨Highlight Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Consider how you can showcase your written and spoken English skills during the interview.
