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For Companies At a Glance
- Tasks: Lead the Front Office team to ensure exceptional guest experiences and service excellence.
- Company: Join Meliá Hotels International, a leader in hospitality with a commitment to equality and sustainability.
- Benefits: Enjoy flexible compensation, exclusive discounts, and unique rewards through our MeliáRewards programme.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills in a dynamic environment.
- Qualifications: Degree in Hospitality preferred; previous management experience in hotels is a plus.
- Other info: Collaborate with local colleges for recruitment and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Job Mission
As Front Office Manager, you will be responsible for managing the daily operation of the Front Office Department, ensuring guest satisfaction and maximum customer care through an efficient and courteous service. Your mission is to lead and develop the Front Office team, ensure service excellence, and deliver a seamless guest experience aligned with Meliá brand standards.
Responsibilities
- Ensure the effective management of Front Office operations to deliver exceptional guest satisfaction.
- Lead, train, and develop Front Office and Reception teams, ensuring consistent behaviours and service standards.
- Develop close working relationships with all departments to ensure strong collaboration and operational alignment.
- Ensure staffing levels are planned and managed correctly within budgeted guidelines and forecasted hotel occupancy.
- Develop, maintain, and manage a flexible pool of staff to ensure operational coverage through effective rota planning.
- Build strong relationships with guests to enhance their journey, maximise sales opportunities, and generate future business.
- Promote and embed the ME service culture values across the Front Office team at all times.
- Work alongside the HR Manager to support recruitment initiatives, including local colleges and universities partnerships.
- Collaborate with the HR Manager to deliver induction programmes and support ongoing performance and development discussions.
- Ensure Front Office Standard Operating Procedures are followed, updated, and actively used as training tools within the team.
Qualifications
- Education: Degree or qualification in Hospitality, Tourism, or a related field preferred.
- Experience: Previous experience in a Front Office management or supervisory role within a hotel environment.
- Strong leadership, communication, and organisational skills.
- Customer-focused mindset with a passion for service excellence.
- Ability to manage teams, staffing levels, and operational priorities effectively.
- Fluent English required; additional languages are an advantage.
Equal Opportunity
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Toward a sustainable future, from a responsible present”. Thanks to all our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
Front Office Manager employer: Melia Hotels International S.A.(Meliá)
Contact Detail:
Melia Hotels International S.A.(Meliá) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Meliá. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching Meliá’s values and service culture. Show us how you can embody these in your role as Front Office Manager. We love candidates who align with our mission and can bring that passion to the team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on showcasing your leadership skills and customer-focused mindset, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Meliá family!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager role. Highlight your relevant experience in hospitality and any leadership roles you've held. We want to see how your skills align with our mission of delivering exceptional guest satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service excellence and how you can lead our Front Office team. Be genuine and let your personality come through – we love to see that!
Showcase Your Customer Focus: In your application, emphasise your customer-focused mindset. Share examples of how you've gone above and beyond for guests in previous roles. We’re all about building strong relationships with guests, so show us how you do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Melia Hotels International S.A.(Meliá)
✨Know Your Stuff
Before the interview, make sure you’re familiar with Meliá's brand values and service culture. Research their approach to guest satisfaction and think about how your experience aligns with their mission. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on training, development, and maintaining high service standards. Be ready to discuss how you handle challenges and motivate your team.
✨Build Relationships
Emphasise your ability to build strong relationships with guests and colleagues. Think of specific instances where you enhanced a guest's experience or collaborated with other departments to improve service. This will highlight your customer-focused mindset and teamwork skills.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the Front Office operations, team dynamics, or how Meliá supports staff development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
