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- Tasks: Create unforgettable guest experiences and elevate the Meliá brand through personalised service.
- Company: Join Meliá, a global leader in luxury hospitality with a vibrant culture.
- Benefits: Enjoy flexible compensation, exclusive discounts, and a loyalty rewards programme.
- Why this job: Be part of a passionate team that values diversity and personal growth.
- Qualifications: Experience in luxury hospitality and a flair for guest relations.
- Other info: Work in a dynamic environment with opportunities to travel and grow.
The predicted salary is between 40000 - 50000 £ per year.
Area: Guest Experience and Customer Service
Location: London, GB
The world is yours with Meliá. Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you.
Job mission: You will bring the ME brand to life by shaping how guests feel throughout their journey. You will create emotionally engaging, culturally relevant and personalised experiences that go beyond traditional service, ensuring every interaction reflects the brand’s lifestyle positioning and delivers a strong sense of value and connection.
Your responsibilities:
- Bring the ME brand to life through service style, guest interaction and atmosphere.
- Curate and elevate the end-to-end guest journey, from arrival to departure.
- Build strong relationships with VIP, loyal and high-value guests.
- Anticipate guest needs and deliver personalised, meaningful experiences.
- Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy.
- Collaborate with Marketing to support events, activations and cultural programming.
- Identify opportunities to enhance guest experience and perceived value.
- Monitor guest feedback and implement continuous improvements.
- Coordinate with all departments to ensure seamless and elevated service delivery.
- Contribute to the development of signature touchpoints and brand-led experiences.
What are we looking for:
- Experience in luxury or lifestyle hospitality environments.
- Background in Guest Experience, Front Office leadership, VIP relations or concierge.
- Strong understanding of high-end service and personalised guest journeys.
- Charismatic, emotionally intelligent and guest-focused approach.
- Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy).
- Excellent communication and interpersonal skills.
- Ability to think strategically and execute operationally.
- Strong organisational skills and attention to detail.
- Commercial awareness and understanding of guest value perception.
- Fluency in English (additional languages are a plus).
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is 'Towards a sustainable future, from a responsible present'. Thanks to all our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the 'Protect Your Application' page.
Aura Manager employer: Melia Hotels International S.A.(Meliá)
Contact Detail:
Melia Hotels International S.A.(Meliá) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aura Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Aura Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your charisma shine through. Remember, they’re looking for someone who can create those emotionally engaging experiences, so be yourself and make a memorable impression.
✨Tip Number 3
Research is key! Dive deep into Meliá’s brand values and guest experience philosophy. Knowing their culture and what they stand for will help you tailor your conversations and show them you’re the perfect fit for the Aura Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Meliá family. Let’s get you on that journey to success!
We think you need these skills to ace Aura Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest experience and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Aura Manager role. Highlight your relevant experience in luxury hospitality and how it aligns with our mission to create emotionally engaging experiences for guests.
Be Specific About Your Achievements: Use specific examples to showcase your skills and achievements. Whether it’s a successful event you managed or a unique guest experience you created, we love to see how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our Meliá family!
How to prepare for a job interview at Melia Hotels International S.A.(Meliá)
✨Know the ME Brand Inside Out
Before your interview, dive deep into understanding the ME brand and its values. Familiarise yourself with their unique approach to guest experiences and think about how you can embody that in your role as Aura Manager.
✨Showcase Your Guest Experience Skills
Prepare specific examples from your past roles where you've enhanced guest experiences or built strong relationships with VIP guests. Highlight your ability to anticipate needs and deliver personalised service, as this is crucial for the position.
✨Cultural Awareness is Key
Since the role involves connecting guests with local culture, brush up on current lifestyle trends in art, music, and gastronomy. Be ready to discuss how you can incorporate these elements into the guest journey.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the company’s commitment to equality, diversity, and sustainability. This demonstrates that you align with their values and are genuinely interested in contributing to their mission.