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- Tasks: Create unforgettable experiences for VIP guests and elevate their journey with personalised service.
- Company: Join Meliá, a global leader in luxury hospitality with a vibrant culture.
- Benefits: Enjoy flexible compensation, exclusive discounts, and a loyalty rewards programme.
- Why this job: Be part of a passionate team that values creativity and connection in guest experiences.
- Qualifications: Experience in luxury hospitality and a flair for guest relations.
- Other info: Embrace growth opportunities and join a diverse, inclusive family at Meliá.
The predicted salary is between 30000 - 40000 £ per year.
Area: Guest Experience and Customer Service
Location: London, GB
“The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Discover some of the benefits we offer:
- My Meliá Rewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My Meliá Benefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you 😉
Job mission: As Aura Manager, you will bring the ME brand to life by shaping how guests feel throughout their journey. You will create emotionally engaging, culturally relevant and personalised experiences that go beyond traditional service, ensuring every interaction reflects the brand’s lifestyle positioning and delivers a strong sense of value and connection.
Your responsibilities:
- Bring the ME brand to life through service style, guest interaction and atmosphere
- Curate and elevate the end-to-end guest journey, from arrival to departure
- Build strong relationships with VIP, loyal and high-value guests
- Anticipate guest needs and deliver personalised, meaningful experiences
- Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy
- Collaborate with Marketing to support events, activations and cultural programming
- Identify opportunities to enhance guest experience and perceived value
- Monitor guest feedback and implement continuous improvements
- Coordinate with all departments to ensure seamless and elevated service delivery
- Contribute to the development of signature touchpoints and brand-led experiences
What are we looking for:
- Experience in luxury or lifestyle hospitality environments
- Background in Guest Experience, Front Office leadership, VIP relations or concierge
- Strong understanding of high-end service and personalised guest journeys
- Charismatic, emotionally intelligent and guest-focused approach
- Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy)
- Excellent communication and interpersonal skills
- Ability to think strategically and execute operationally
- Strong organisational skills and attention to detail
- Commercial awareness and understanding of guest value perception
- Fluency in English (additional languages are a plus)
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
Aura Experience Manager — VIP Guest & Brand Host employer: Melia Hotels International S.A.(Meliá)
Contact Detail:
Melia Hotels International S.A.(Meliá) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aura Experience Manager — VIP Guest & Brand Host
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Meliá or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your charisma shine through. Remember, they’re looking for someone who can connect with guests on a personal level.
✨Tip Number 3
Do your homework! Research Meliá’s brand values and recent initiatives. This will not only impress them but also help you tailor your approach to fit their vibe perfectly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Aura Experience Manager — VIP Guest & Brand Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest experience and how you connect with people.
Tailor Your Application: Make sure to tailor your application specifically for the Aura Experience Manager role. Highlight your relevant experience in luxury hospitality and how it aligns with our mission to create memorable guest journeys.
Be Specific About Your Skills: We love details! Be specific about your skills and experiences that relate to VIP relations and personalised service. Share examples of how you've gone above and beyond to enhance guest experiences in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Melia Hotels International S.A.(Meliá)
✨Know the Brand Inside Out
Before your interview, dive deep into Meliá's brand values and mission. Understand how the Aura Experience Manager role aligns with their commitment to creating emotionally engaging experiences. This knowledge will help you articulate how you can contribute to bringing the ME brand to life.
✨Showcase Your Guest Experience Skills
Prepare specific examples from your past roles that highlight your experience in luxury hospitality and guest relations. Think about times when you went above and beyond for a guest or created a memorable experience. This will demonstrate your ability to anticipate needs and deliver personalised service.
✨Be Culturally Aware
Since the role involves connecting guests with local culture, brush up on current lifestyle trends in art, music, and gastronomy. Be ready to discuss how you would incorporate these elements into the guest experience. Showing your passion for culture will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about how they measure guest satisfaction or what initiatives they have in place for continuous improvement. This not only shows your enthusiasm but also your strategic thinking regarding guest experience.